Lead Valet

ABM•Phoenix, AZ

3d•Onsite

About The Position

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Hours 4pm-11pm Tue-Sat.

Requirements

1 year of similar work experience
1 year of customer service experience
1 year of lead or supervisory experience
Must be 21 years of age
Must pass a background and MVR
Must be able to operate both standard and automatic transmissions
Must possess a valid driver’s license

Responsibilities

Any additional certifications, trainings needed by site type.
Follow assigned work schedules, route cards as directed. Report any barriers.
Provides leadership and direction to team members.
Provides open communication between field employees and management, monitors and documents client communications.
Assists with making daily and weekly work schedules.
Oversee and perform operations in assigned area.
Takes care of keys and access cards for the property.
Reports damaged, broken and out of work features/items.
Oversee and perform additional service requests (tag job) in assigned area.
Provides training for all new hires assigned to the area in accordance with onboarding procedures.
Completes and validates any time records for regular or subcontractor employees.
Coordinate traffic flow.
Communicate valet procedure, information and directions clearly and effectively with guests.
Understand and respond appropriately to basic customer and team member inquiries.
Monitor illegal parking, and immediately store vehicles.
Interact with guests in a friendly manner.
Assist guests with loading and unloading.
Collect and secure guest keys.
Predict and communicate traffic flow peaks and lot issues.
Identify and arrange for extra support for extended wait times.
Accurately tally and split the tip pool.
Receive and receipt a variety of valet payments.
Accurately reconcile and report daily revenue.
Project currency and coin requirements and re-order as necessary.
Operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
Work in an outdoor unprotected environment in all climates for extended periods of time.
Keep work area clean of debris.