Lead Valet Cashier - Mon-Fri 7a-3p - $15/HR - Ritz-Carlton Grande Lakes

Towne Park•Orlando, FL

8d•Onsite

About The Position

The Lead Cashier is responsible for collecting and reconciling revenue from the previous day’s work of all cashiers, while providing aggressive hospitality to guests in an attentive, friendly, and efficient manner. The Lead Cashier is a model for other cashiers and is highly knowledgeable of the job and operations. This role involves maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests immediately, and addressing them using their last names when appropriate. The Lead Cashier must maintain accuracy and composure under pressure, use the appropriate salutation of the day, and welcome guests to the location. Proper Towne Park phone etiquette is expected, and assistance with guest inquiries, directions, and information about facility outlets, meeting rooms, amenities, and local attractions is required.

Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background check and drug screen
One to two (1-2) years of related experience and/or training; OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services.
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Assigns and organizes daily breaks and lunches for cashier staff.
Handles the call-off procedure for cashiers and contacts other cashiers to replace call-offs.
Coordinates procedures for large events in collaboration with Towne Park and/or hotel management.
Maintains a knowledge of all parking systems and equipment at the location.
Participates in the recruitment and hiring of cashiers to ensure the best people are selected for the location.
Ensures new cashiers get off to the right start through proper orientation and on-the-job training.
Practices positive discipline and provides accurate and timely performance documentation for cashiers.
Promotes and enlivens the Towne Park culture through good work ethic, drive, energy, positivity and persistence.
Determines guest charges and processes payments via cash, credit, or direct billing.
Collects and reconciles revenue accurately and furnishes payment receipts.
Completes accurate and timely shift reports.
Operates equipment, including registers, gates, and credit card machines.
Ensures cashiers follow all standard operating procedures related to cash banks.
Obtains and disseminates information about daily events and rates to be charged.
Reconciles all overages and shortages.
Monitors revenue per available space and makes adjustments accordingly.
Maintains the location’s continuity and SOP binders.