Lead Valet Attendant

Wynn Resorts • Everett, MA

8d • $26 - $26 • Onsite

About The Position

The Encore Boston Harbor Lead Valet Attendant is responsible for providing professional and courteous service to each and every guest as they enter and exit the property for Valet Service, including greeting guests, providing directions, issuing valet tickets and other assistance. This role coordinates with Bell & Door Persons to ensure a smooth arrival/departure experience for Valet patrons and is responsible for exceeding guest expectations through positive interactive skills.

Requirements

• 21 years of age or above.
• Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.
• Must have a valid Massachusetts driver’s license.
• High school degree or equivalent preferred.
• Minimum 3 years of experience performing valet duties preferred.
• Knowledge of Microsoft Office a plus.
• Outstanding organizational and interpersonal skills as well as excellent attention to detail.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Conversational English required, second language a plus.
• Ability to write instructions.
• Ability to present information.
• Ability to compute basic mathematical calculations.
• Ability to decipher various reports and maintains reports upon request.

Nice To Haves

• Knowledge of Microsoft Office a plus.
• Second language a plus.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied, including working with Lead Door Person to ensure department goals and service standards are aligned.
• Assists management with decisions regarding lane designations, signage, and overall traffic control on the Front Drive.
• Performs the primary function of writing tickets for guests and greeting guests with focus on applicable service standards.
• Supports management to ensure Valet Attendants are moving efficiently and with urgency when needed based on business demands.
• Follows all company security and validation procedures to ensure only authorized individuals or owners can access vehicles.
• Follows the ingress and egress processes designed for the property.
• Operates and parks both automatic and stick shift vehicles.
• Follows all cash handling procedures.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Benefits

• Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED