Lead Valet Attendant

Kimpton Hotels & Restaurants•Portland, OR

8h•Onsite

About The Position

This role is responsible for providing parking services to all guests with care and caution. The Lead Valet Attendant is expected to embody the five hospitality standards: eye contact, smile, speak first, engage in polite conversation, and use the guest's surname. The position involves managing garage operations, scheduling, and team development.

Requirements

A valid state driver's license and good driving record (no exceptions!)
1+ year experience in supervisory or management role in hospitality or related field.
High School Diploma or equivalent preferred.

Responsibilities

Answers all telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the Hotel.
Ensures that all overnight guests and daily parking guests receive a time stamped parking ticket.
Providing guests with maps and directions for driving in the local area, explaining parking policies, and charges.
Advising patrons of problems which may have occurred during the parking of cars to ensure guest safety.
Washing and waxing cars at the request of guests, and cleaning windshields, rear windows, and mirrors of overnight guest cars.
Parking and servicing the needs of monthly patrons and employees, and accepting cash and credit card payments for same day patrons.
Accurately reporting to the front desk all guests who are parked in the garage at the end of the PM shift.
During an emergency situation, helping to keep the driveway clear as it will be used as an entrance for firemen, ambulance, etc.
Keeping the garage area neat and tidy, as well as keeping unauthorized persons from entering the hotel through the garage.
Prepare weekly work schedule for Garage Attendants to ensure service demands created by guests are met, following all budgetary guidelines.
Recruit, interview, and select all new Garage attendants.
Ensure all employees complete the Orientation checklist and that they are instructed on all policies and procedures.
Train and develop all attendants in the skills necessary to perform the job duties.