Lead Valet Attendant - Oceanside, CA

LAZ Parking•Oceanside, CA

2d•Onsite

About The Position

The Valet Lead oversees the Valet operation, under the direction of the location Manager to ensure the staff create a welcoming atmosphere for our customers and clients. The Valet Lead will support the operation policies and procedures.

Requirements

Must have a valid driver's license for a minimum of 2 years
Valid Driver's License
High school diploma or GED required.
Strong customer service experience.

Nice To Haves

Parking and/or hospitality industry experience is preferred but not required.

Responsibilities

Ensures staff adheres to rules of conduct, policies and procedures.
Supervises, mentors, and trains staff on day-to-day activities.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Serves as a liaison and primary point of contact for client, operation management and staff.
Promote good customer relations by consistently providing First Class Customer Service with a friendly demeanor, can-do attitude, and willingness to help at all times.
Greets and Assist customers in a friendly manner (e.g., ideally by name) in a timely and professional manner
Resolve customer service issues or questions as needed; processes and report any customer issues in the event of accidents or incidents on a shift.
Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
Provides operational technical training as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Accept monthly and debit payments and process credit cards.
Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
Other related duties as assigned.
Other related duties that may be assigned by management from time-to-time.
The Valet Lead will be expected to work varying hours including weekends, evenings, nights, Holidays and special events, etc. as needed.