Lead Valet Attendant - Valet

Hard Rock Hotel & Casino Ottawa•Northern Meadows, IN

18d

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: The incumbent in this position is responsible for safely handling guests’ and patrons’ vehicles to ensure proper parking, securing, and handling of keys. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Display positive and professional attitude and presentation at all times when communicating with guest. Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate. Responsible for the staging of guest vehicle. Responsible for parking guest vehicle in the parking garage. Responsible for retrieval of vehicles in a timely manner. Assists the Valet Supervisor and ensures that breaks and rotations are being followed as scheduled. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts. Good driver’s record within the last 48 months and cannot have more than 3 points on record. Must provide a current driving record. Must be tolerant of moderate to severe weather conditions. KNOWLEDGE OF: Excellent customer service skills. ABILITY TO: Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Remain calm in a hectic, fast-paced atmosphere. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Drive and handle cars of all makes and models, and all types (ie. Automatic, manual, etc.). Must be able to address stressful situation with guests with dignity and the utmost tact and politeness. Must be able to walk/run 90% of shift and stand 10% of shift. Must be tolerant of running, stooping, and bending for long periods of time DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

High School diploma or equivalent required.
The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Good driver’s record within the last 48 months and cannot have more than 3 points on record.
Must provide a current driving record.
Must be tolerant of moderate to severe weather conditions.
Excellent customer service skills.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Remain calm in a hectic, fast-paced atmosphere.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Drive and handle cars of all makes and models, and all types (ie. Automatic, manual, etc.).
Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
Must be able to walk/run 90% of shift and stand 10% of shift.
Must be tolerant of running, stooping, and bending for long periods of time

Responsibilities

Safely handling guests’ and patrons’ vehicles to ensure proper parking, securing, and handling of keys.
Display positive and professional attitude and presentation at all times when communicating with guest.
Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
Responsible for the staging of guest vehicle.
Responsible for parking guest vehicle in the parking garage.
Responsible for retrieval of vehicles in a timely manner.
Assists the Valet Supervisor and ensures that breaks and rotations are being followed as scheduled.
Attend seminars when needed.

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