Lead UX Designer - 13 Month Term

Scotiabank • Toronto, ON

47d • Onsite

About The Position

We are seeking a forward-thinking Lead UX Designer to join our design team on a contract basis in the vibrant city of Toronto. As a Lead UX Designer, you are accountable for driving design quality and outcomes across complex problem spaces while mentoring other designers and strengthening the design practice. Join a team that designs digital self‑service and assistance experiences that help clients get things done with confidence. We focus on enabling clients to solve problems on their own, guiding them to the right support when human help is needed, and continuously improving how banking can be done digitally. This role is as a hands-on Lead Individual Contributor.

Requirements

• Multiple years of experience in product, UX, or digital design, including experience on complex digital products or services.
• Proven ability to lead design work at a product or journey level, beyond individual features.
• Experience mentoring or coaching designers.
• Comfort operating in ambiguous environments, asking the right questions to create clarity.
• Excellent communication and storytelling skills, with the ability to influence without authority.

Responsibilities

• Deliver and uphold high-quality UX and design solutions across complex products, features, or journeys.
• Demonstrate deep expertise in one or more design disciplines, with strong working knowledge across adjacent crafts (e.g., research, accessibility, content, technology).
• Contribute to and influence patterns, standards, and design systems, negotiating and aligning with peers across teams. Collaborate ensure alignment and cohesion across journeys.
• Demonstrate curiosity about AI and emerging technologies, especially its impact on customer experience, design craft, and workflows. Explores how AI can augment (not replace) human-centered design.
• Show awareness of ethical, trust, and transparency considerations when designing AI-powered experiences.
• Stay informed on industry trends in AI, particularly in regulated environments like banking.
• Own the solution to complex, ambiguous design problems at the product or journey level. Work closely with product management, engineering, and business partners to drive an optimal client experience.
• Identify, reframe, and prioritize design opportunities that drive meaningful customer and business outcomes.
• Manage timelines and dependencies, anticipating risks and escalating early to keep work moving.
• Be accountable for understanding how the products and services you support work, including business objectives, metrics, and constraints. Present compelling design stories that connect user needs and business objectives.
• Represent and advocate for design craft within the organization and contribute to strengthening the design community of practice.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed