Lead Utilities Technician
About The Position
The Lead Utilities Technician provides specialized maintenance of water infrastructure and performs lead worker duties by leading crews and overseeing other Utilities Technicians. This position is part of a diverse team in the Raleigh Water, Meters Division, Small Meter Program. The program assists with the maintenance of 220,000 water meters in the Raleigh service area, including Knightdale, Wendell, Zebulon, Wake Forest, Rolesville, and Garner. Functions include customer move-in/move-outs, severance for non-payment, leak diagnosis and repair, meter replacement, and meter box maintenance. Additional division duties include meter reading, meter testing, and Cross Connection programs. This is an excellent position to start a career with the City of Raleigh, with plenty of career paths to move up within the City.
Requirements
- High School diploma or G.E.D. equivalency
- 3 to 5 years’ experience in water/wastewater infrastructure inspection, maintenance/repair, or related work
- Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
- Knowledge of municipal water system and mapping
- Knowledge of standard practices, methods and materials of assigned work
- Knowledge of basic mathematical concepts
- Knowledge of record-keeping principles
- Knowledge of occupational hazards and applicable safety principles and practices
- Knowledge of uses and properties of supplies and equipment
- Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment)
- Knowledge of customer service principles
- Knowledge of specialized equipment relevant to area of assignment
- Knowledge of traffic control and work zone safety
- Knowledge of modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
- Skill in leading and mentoring others
- Skill in responding to emergency situations to mitigate damage to utilities, highways infrastructure and provide public health and safety
- Skill in operating all vehicles and equipment, with concern for safety at all times
- Skill in safe driving and navigating City streets with large vehicles
- Ability to manage projects and inventory
- Ability to properly setup work zones and safely work in City roadways
- Ability to perform inspections and repair to ensure safe operating conditions
- Ability to monitor and maintain required supplies, materials, and inventory
- Ability to comprehend reference books and manuals
- Ability to utilize a computer and relevant software applications
- Ability to lead and train others, trouble shoot issues, and make sound judgement calls
Nice To Haves
- Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Responsibilities
- Leads and coordinates the work of a group of employees; assigns and prioritizes tasks; guides employees to instruct or advise on tasks or assignments
- Leads a crew during normal hours and after-hours emergencies and trains and monitors the work of new and current employees to provide feedback and make corrections to their work, as needed.
- Performs field verification for inspections of hydrant and valves to meet City, state and federal mandates
- Sets up work zones, monitors and measures job site hazards, and hazardous conditions and materials
- Sets up jobs to install new services, hydrants, and valves by locating any assets needed, completing preliminary shut down, and speaking with residential and commercial customers regarding parking situations or scheduling issues
- Prepares, maintains and/or reviews reports, data, forms, permits, and/or code enforcement investigations; monitors, tracks and maintains inventory levels
- Leads other technicians and operates heavy equipment, performs physical labor, and records technical data documentation.
- Locates, maintains, repairs, replaces, inspects and installs water distribution pipes, valves, meters, fire hydrants, mains, water services and other related appurtenances for water customers
- Monitors and evaluates incoming 811 locate tickets, assigns to appropriate zones if locate is required, or closes tickets as needed.
- Participate in mandatory call duty assignments twice per calendar year, as scheduled by the department.
- Works additional overtime hours as needed during severe weather events, emergencies, or other operational situations requiring additional staffing and support
Benefits
- Accommodations for individuals with disabilities are provided upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
