Lead Triage Nurse
About The Position
MFM Health is seeking a full-time, experienced, patient-centered Lead Triage Nurse to provide clinical leadership and operational support for our Triage Nurse team. This position includes rotating coverage among our Middleton, Danvers, and Manchester-by-the-Sea locations, offering the opportunity to collaborate with providers and staff across multiple practice sites. Working closely with the Manager of Clinical Support & Care Continuity Operations, the Lead Triage Nurse helps coordinate the day-to-day activities of the department, ensuring efficient operations, adherence to clinical standards, and the delivery of safe, timely, and patient-centered care. The ideal candidate is a strong communicator, organized leader, and trusted clinical resource who thrives in a fast-paced environment while fostering teamwork, accountability, and continuous improvement. As the clinical lead for the department, this individual serves as a key resource for nursing staff, collaborates across departments to enhance care delivery, and leads by example in supporting a culture of excellence and service.
Requirements
- Current Massachusetts RN license in good standing.
- Minimum 3-5 years of nursing experience, preferably in primary care, ambulatory care, or telephone triage.
- Strong knowledge of clinical triage, vaccine administration, and ambulatory nursing workflows.
- Excellent organizational, critical thinking, and problem-solving skills.
- Strong interpersonal, coaching, and communication abilities.
- Ability to effectively prioritize multiple responsibilities in a fast-paced clinical environment.
- Proficiency with electronic medical records (EMR) systems and Microsoft Office applications.
Nice To Haves
- Previous leadership charge nurse, preceptor, or lead nurse experience preferred.
Responsibilities
- Support the Manager of Clinical Support & Care Continuity Operations in the daily oversight of the Nursing and Triage department.
- Coordinate daily triage operations to ensure timely and efficient patient care.
- Monitor department workflow throughout the day and adjust assignments based on staffing levels, patient volume, and operational needs.
- Identify workflow challenges and recommend process improvements.
- Assist in implementing departmental initiatives and operational goals.
- Assist with maintaining appropriate daily staffing coverage.
- Coordinate triage assignments and adjust schedule as necessary due to staffing changes, call-outs, or fluctuating patient volume.
- Support adherence to departmental scheduling, attendance, and PTO policies.
- Communicate staffing concerns promptly to the Manager of Clinical Support & Care Continuity Operations.
- Coordinate weekly and daily triage assignments to ensure equitable workload distribution.
- Monitor triage performance to ensure calls, patient messages, and clinical tasks are managed efficiently and in accordance with departmental standards.
- Ensure appropriate triage coverage across all clinical teams.
- Reinforce established triage workflows and escalate ongoing operational concerns when appropriate.
- Monitor nurse visit workflows to ensure consistency with organizational standards.
- Review and approve nurse visits for accuracy, completeness, and appropriate documentation.
- Assist in developing and improving standardized nurse visit protocols.
- Promote consistent, evidence-based nursing practices throughout the department.
- Maintain comprehensive vaccine reference resources for nursing staff.
- Ensure vaccine administration guidelines remain current and consistent with CDC, ACIP, state and organizational recommendations.
- Maintain guidance regarding vaccine schedules, age indications, administration intervals, needle selection (length and gauge), and frequency and spacing requirements.
- Serve as a clinical resource for vaccine-related questions and updates.
- Serve as the primary point of contact for day-to-day clinical questions and workflow concerns.
- Provide guidance, coaching, and mentoring to nursing and triage staff.
- Support onboarding and ongoing training of new nursing team members.
- Assist the Manager of Clinical Support & Care Continuity Operations with leadership responsibilities during absences or as delegated.
- Promote professionalism, accountability, teamwork, and respectful communication.
- Collaborate with providers, clinical leadership, and department leaders to ensure coordinated patient care.
- Promote effective communication between departments.
- Assist in resolving workflow concerns that impact patient care or operational efficiency.
- Support organization-wide initiatives designed to improve clinical operations and patient experience.
- Foster a culture of professionalism, accountability, respect, and teamwork.
- Address minor workflow or behavioral concerns through coaching and real-time feedback.
- Escalate significant performance or conduct concerns to the Manager of Clinical Support & Care Continuity Operations.
- Encourage positive collaboration among nursing staff and across departments.
- Ensure compliance with organizational policies, nursing standards, and regulatory requirements.
- Assist in reviewing, updating, and implementing nursing and triage policies and procedures.
- Monitor adherence to established workflows and quality standards.
- Recommend improvements that enhance efficiency, patient safety, and quality of care.
Benefits
- Discretionary paid time off
- 401(k) plan with employer match
- Continuous opportunities for learning and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
