Lead Transportation Specialist - Dispatch Operations

ACV • Buffalo, NY

2d

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• Ability to read, write, speak and understand English.
• High School Diploma or GED required
• 5+ years’ customer service and transportation, supply chain, or logistics experience
• Complex problem-solving ability
• Dedicated team leadership skills
• Demonstrated partnership skills, including peers and stakeholders.
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Experience with business technology, including Microsoft Office or G Suite, and Salesforce.

Nice To Haves

• Bachelor’s degree preferred
• Experience in data and analytics preferred.

Responsibilities

• Overseeing and coordinating complex carrier operations tasks within the Transportation team.
• Implementing processes and procedures established by the Transportation department to support carriers by leading, coordinating and triaging customer and carrier inquiries and transactions.
• Partnering with carriers, customers, internal management and Teammates to ensure the smooth operations of the team.
• Performing analytical and data transformation duties with minimal supervision.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Assist management in operational planning and the execution of key initiatives to improve workflows and efficiency.
• Perform data analysis to identify trends, inform decision-making, and support strategic planning.
• Monitor and report on key performance indicators (KPIs) across various operational functions.
• Support the creation, maintenance, and organization of critical resources, including SOPs, policies, and process documentation.
• Identify and propose process improvements to enhance operational efficiency and alignment with business objectives.
• Coordinate and assist with special projects, ensuring they are delivered on time and meet quality standards.
• Provide detailed research and insights into business and operational challenges.
• Act as a liaison between management and the broader team, facilitating communication and alignment on key objectives.
• Collaborate with teams to troubleshoot issues, develop solutions, and ensure smooth operations.
• Assist in the development and tracking of project timelines and milestones to ensure successful execution.
• Prepare presentations, reports, and materials for leadership meetings and project updates.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED