Lead Title Coordinator (Remote- US)

First American•Santa Ana, CA

3d•Remote

About The Position

The Lead Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within title orders. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services, process coordination across a broad group and escrow/title support.

Requirements

High School diploma or equivalent
4+ years directly related experience
Demonstrated leadership capabilities
Strong MS Office skill set
Excellent verbal/written communication skills
Must be able to maintain professionalism and a positive service attitude at all times
Strong detail orientation
Leadership skills
Demonstrated leadership, organizational and problem solving skills
Exercises confidence, sound judgment and independent decision making skills
Ability to understand and execute policy and procedures
Emerging leader skills
Establishes effective working relationships at the work group level
Drives enhancements to department processes and procedures through regular recommendations

Nice To Haves

Some college preferred

Responsibilities

Provides support to escrow offices and customers, which may include assisting clearing commitment requirements and exceptions; searching, examining and interpreting real estate documents and resolving issues.
Acts as senior team member, resolves escalated issues, and provides training to less experienced team members on how to respond to customers and where to find information.
Manages and monitors production pipelines and workflows to ensure work is prioritized appropriately, progresses efficiently, and meets established service expectations.
Identifies opportunities to streamline procedures, improve workflow effectiveness, enhance documentation, and implement process efficiencies that support consistency, productivity, and quality.
Communicates policy/procedure changes to team members through training, document updates, etc.
Acts as the team’s resource and subject matter expert to answer questions and create resolutions using past experience, best practices and sound judgment.
Assists in scheduling and coordinating team activities.
May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct performance evaluations.
Troubleshoots and guides others on a wide variety of complex problems and identifies solutions within broad application and functional expertise.