Lead Teller - New Smyrna Beach

FAIRWINDS Credit Union • New Smyrna Beach, FL

3d • Onsite

About The Position

As a Lead Member Service Representative for the New Smyrna Beach branch at FAIRWINDS Credit Union, you will be the first point of contact for members seeking financial freedom. This role involves leading daily teller line operations, including scheduling, transaction support, training, and performance monitoring to ensure efficient and accurate service. You will also act as the Manager On Duty in the absence of the Branch or Assistant Branch Manager, responsible for branch opening/closing and end-of-day balancing. This position serves as the primary point of contact for operational questions and issues, resolving concerns while adhering to policies and procedures. You will drive member engagement through consultative conversations, identifying needs and recommending suitable products and services. Additionally, you will provide daily coaching and development to MSRs, stay updated on operational procedures and offerings, and act as the primary custodian of credit union assets, managing cash levels and performing internal control checks. You will also assist with ATM custodian duties and support members with various account services.

Requirements

• Strong performance and a desire to grow in a leadership role.
• Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
• A proven track record of delivering excellent member service while driving referrals and deepening relationships.
• Confident, consistent, and capable of making decisions independently while knowing when to escalate.
• Natural leader and coach; skilled at motivating others, providing feedback, and helping teammates succeed.
• Highly organized with a strong attention to detail.
• Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch.
• Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team.

Responsibilities

• Lead daily teller line operations, including scheduling, transaction support, on-the-job training, and performance monitoring.
• Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing.
• Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures.
• Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services.
• Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded.
• Remain fully up to date on operational procedures, systems, and all product/service offerings.
• Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels.
• Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting.
• Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.

Benefits

• 11 paid holidays
• Generous paid time off
• 6% 401(k) match
• $700 annual contribution to Health Savings Account
• Comprehensive maternity leave program
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Leadership development
• Tuition assistance
• Advancement opportunities
• Rewards for financial wellness through Debt Free Club and Dave Ramsey’s SmartDollar program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed