Lead Teller (Westlake)

Atlantic Union Bank Careers•Hardy, VA

2d•Onsite

About The Position

This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Requirements

High school diploma or equivalent required
Previous cash handling experience required
Teller experience required
Previous customer service experience required
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Able to stand for extended periods of time and lift objects up to 30 pounds

Nice To Haves

Associate’s degree preferred
Coaching experience preferred

Responsibilities

Provide excellent customer experience
Perform basic customer and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Manage branch cash expectations including ATM servicing
Coach and train all Tellers within the branch to meet goals
Assist Branch Manager with performance development of Tellers
Analyze operating reports and coach less senior Teammates accordingly
Develop and maintain knowledge of bank products, services, including other lines of business
Other duties as assigned