Lead Teller (Park West Branch)

Atlantic Union Bank • Durham, NC

5d

About The Position

This position is responsible for coaching, scheduling, and supervising all
Tellers within a branch, in addition to providing a best in class customer
experience while processing transactions, servicing existing and potential
customers, and contributing to branch sales goals.

Requirements

• High school diploma or equivalent required, Associate’s degree preferred
• Previous cash handling experience required
• Teller experience required
• Previous customer service experience required
• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Nice To Haves

• Coaching experience preferred

Responsibilities

• Provide excellent customer experience
• Perform basic customer and cash transactions
• Balance cash each day
• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risk and escalate concerns through proper channels
• Manage branch cash expectations including ATM servicing
• Coach and train all Tellers within the branch to meet goals
• Assist Branch Manager with performance development of Tellers
• Analyze operating reports and coach less senior Teammates accordingly
• Develop and maintain knowledge of bank products, services, including other lines of business
• Other duties as assigned

Benefits

• This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.
• General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED