Lead Teller/Universal Banker

NATIONAL BANK OF COMMERCE•Bemidji, MN

1d•$20 - $30•Onsite

About The Position

National Bank of Commerce is seeking a Lead Teller/Universal Banker for its Bemidji branches. This full-time, non-exempt position combines the responsibilities of a Lead Teller and a Universal Banker. The Lead Teller role involves guiding a high-performing team, overseeing teller performance, coaching staff, and strengthening customer relationships. This position also ensures operational integrity through cash controls, audits, approving overrides, and safeguarding branch security. The Universal Banker role blends Personal Banker and Teller duties, including opening new accounts, originating consumer loans, providing product guidance, and performing teller transactions. Both roles are responsible for delivering exceptional customer service, building long-term customer relationships, identifying financial needs, and connecting customers with appropriate products and services. The role requires strong customer service skills, sound judgment, attention to detail, multitasking abilities in a fast-paced environment, and full compliance with bank policies, procedures, and regulations.

Requirements

High school diploma or equivalent required
Two to three years of bank teller experience preferred
One year of supervisory/management experience is preferred
Proficient in computer, math, written and oral communication, and interpersonal and organizational skills
Self-starter who can solve problems and recognize when action is needed
Excellent Time Management skills.
Must be able to reprioritize the workload as needed
Ability to multi-task in a fast-paced environment while adapting to changes in processes and workflow
Demonstrates excellent attention to detail
Uses sound judgment in decision-making
Ability to work independently while supervising others
An ability to effectively train others by adapting to the trainee's learning style
Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability

Responsibilities

Guide a high-performing team and provide daily oversight of teller performance.
Coach staff to strengthen customer relationships, deepen product knowledge, and execute the branch’s customer experience strategy.
Serve as a resource for escalated customer interactions and model professionalism under pressure.
Ensure the teller team provides accurate, efficient, and friendly service.
Maintain the integrity of branch operations through managing cash controls and audits.
Approve overrides and exceptions.
Safeguard the security of cash, systems, and vault access.
Play a key role in fraud prevention, operational accuracy, and branch readiness.
Open new accounts, originate consumer loans, and provide product guidance.
Perform accurate, efficient teller transactions.
Maintain accurate cash handling practices.
Complete required training on time.
Take ownership of customer issues.
Support branch sales goals.
Provide backup coverage for both teller and banker functions as needed.
Deliver exceptional customer service and operational excellence.
Build strong, long-term customer relationships by offering personalized service.
Identify financial needs and connect customers with the right products, services, and internal partners.
Maintain full compliance with bank policies, procedures, and all state and federal regulations, including BSA/AML requirements.