Lead Teller/Personal Banker II

NATIONAL BANK OF COMMERCE•Duluth, MN

4d•$23 - $35•Onsite

About The Position

Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible. This combined Personal Banker/Lead Teller position plays a key role in delivering exceptional customer experiences, supporting branch growth, and ensuring operational excellence. The role is responsible for leading teller line activities, maintaining efficient branch operations, and promoting a culture of service, accuracy, and compliance. Through proactive customer outreach and a strong understanding of the bank's products and services, the position helps deepen existing relationships, identify new opportunities, and connect customers with solutions that support their financial goals. In addition to customer relationship management, the position provides leadership and oversight for teller operations, including staff training, scheduling, coaching, cash controls, and daily balancing activities. This role helps ensure adherence to all bank policies, procedures, and applicable state and federal regulations, including BSA/AML requirements, while supporting a positive team environment and representing the bank within the community. Through a combination of sales, service, and operational leadership, this position contributes directly to the overall success of the branch and the bank.

Requirements

High school diploma or equivalent required
Proficient computer skills
Math skills
Written and oral communication skills
Interpersonal skills
Organizational skills
Self-starter with the ability to problem solve and recognize when action is needed
Excellent time management skills
Ability to reprioritize workload as needed
Ability to multi-task in a fast-paced environment while adapting to changes in processes and workflow
Demonstrates great attention to detail
Uses sound judgment in decision making
Ability to work independently while supervising others
Ability to effectively train others by adapting to the learning style of the trainee
Required to have the ability to lift 25 pounds regularly, up to 50 pounds on occasion, and stand for long periods of time
Has access to reliable transportation
NMLS# required to sell and service HELOC’s. If not licensed previously, compliance with the licensing requirements will be necessary (including background check and fingerprinting)
Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability

Nice To Haves

Two to three years of bank teller experience preferred
One year supervisory/management experience preferred

Responsibilities

Leading teller line activities
Maintaining efficient branch operations
Promoting a culture of service, accuracy, and compliance
Proactive customer outreach
Deepening existing customer relationships
Identifying new opportunities
Connecting customers with solutions that support their financial goals
Providing leadership and oversight for teller operations
Staff training, scheduling, and coaching
Cash controls and daily balancing activities
Ensuring adherence to all bank policies, procedures, and applicable state and federal regulations, including BSA/AML requirements
Supporting a positive team environment
Representing the bank within the community