Lead Technology Support Specialist (Technology Support Specialist IV)
About The Position
The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU's success. The IT Division comprises several departments and areas, all sharing the mission to leverage people and technology in support of SDSU's commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community-building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division comprises 184 staff members and 28 administrators. IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty. For more information regarding the IT Division, click here.
Requirements
- Equivalent to bachelor's degree in a related field and five years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
- Demonstrated expertise in systems integration, endpoint management, networking, and enterprise application support. Specifically, technologies including Microsoft EntraID, Intune, Autopilot, and JAMF.
- Degree in computer science, information systems, educational technology or a related technical field.
- Experience leading a team in a higher education environment.
- Proven ability to lead cross-functional teams and implement technology projects that impact multiple departments or divisions.
- Demonstrated expertise in virtualization and cloud computing (e.g., AWS, Azure), or automation frameworks (e.g., PowerShell, Jamf, Intune).
Nice To Haves
- Professional IT certifications (e.g., CompTIA A+, Microsoft Certified) are preferred.
Benefits
- Generous Time Off: 15 paid holidays, vacation, and sick leave.
- Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
- Health Coverage: Medical, dental, and vision options at low or no cost.
- Education Support: CSU tuition fee waiver for employees and eligible dependents.
- Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
- Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
5,001-10,000 employees
