Lead Technology Project & Program Manager

Wolters Kluwer•Minneapolis, MN

2d•$107,500 - $188,400•Hybrid

About The Position

Wolters Kluwer Health is seeking an experienced Lead Technology Project & Program Manager to lead complex business transformation initiatives focused on Salesforce CRM, Salesforce CPQ, lead-to-order processes, systems integration, middleware modernization, and enterprise data migration. This role is responsible for end-to-end program delivery, including planning, execution, governance, risks, dependencies, budgets, executive communications, change management, and successful adoption of new systems and processes across multiple business units. This is a high-impact role for someone who can partner with senior leaders, technology teams, business stakeholders, vendors, and implementation partners to drive strategic enterprise initiatives that transform business systems and processes at a leading healthcare technology organization. This role is primarily focused on Salesforce CRM, Salesforce CPQ, lead-to-order/order-to-cash processes, integrations, middleware modernization, data migration, and enterprise business systems transformation. Candidates with only general IT project management, infrastructure management, product management, PMO administration, or non-technical transformation experience may not be the strongest fit unless they can demonstrate direct experience leading Salesforce/CRM/CPQ and related business systems implementation programs.

Requirements

Bachelor’s degree required
7+ years of project/program management experience, including 5+ years leading complex technology transformation initiatives.
Direct experience managing Salesforce CRM, Salesforce CPQ, integrations, and enterprise data migration programs.
Strong understanding of lead-to-order and/or order-to-cash business processes.
Experience managing systems integration, middleware modernization, API/integration workstreams, or related enterprise technology programs
Proven ability to lead cross-functional teams, vendors, and implementation partners in a matrixed environment.
Demonstrated success managing executive stakeholders, project governance, risks, dependencies, budgets, and organizational change.
Excellent communication, presentation, facilitation, risk management, and organizational skills.
Familiarity with Agile/SDLC methodologies and tools such as MS Project, Jira, Confluence, SharePoint, Teams, and Excel.
Experience working with global teams, third-party vendors, and executive stakeholders.

Nice To Haves

MBA or equivalent understanding of business process and financial concepts preferred
PMP and/or Agile certification
Healthcare technology experience.
Experience working within global or multinational organizations
MBA or equivalent understanding of business process and financial concepts

Responsibilities

Lead end-to-end delivery of CRM, Salesforce, Salesforce CPQ, integrations, data migration, and business transformation projects.
Develop and manage project plans, scope, timelines, budgets, risks, dependencies, and delivery milestones.
Facilitate requirements gathering, fit-gap analysis, stakeholder alignment, and prioritization discussions.
Drive project governance, status reporting, executive communications, and decision-making forums.
Lead cross-functional teams, vendors, and implementation partners to achieve project objectives in a matrixed organization
Manage business, technical, resource, budget, and timeline constraints while helping teams resolve issues and maintain delivery momentum.
Serve as a change agent to support adoption of new systems, processes, governance models, and business transformation outcomes.