Lead Technician

Dale Howard Auto Center•Iowa Falls, IA

11d•Onsite

About The Position

Dale Howard Auto of Iowa Falls is looking for an experienced Lead Technician to lead a dynamic team in a fast-paced environment! If you're ready to drive excellence, ensure top-tier service, and elevate shop performance, we want you on our team. This position plays a key role in supporting the service department by providing technical expertise, leadership, and daily coordination of the technician team. The focus is on maintaining workflow efficiency, ensuring quality repairs, and driving accountability through daily goals and communication.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license and acceptable driving record.
Maintains certifications or licenses required by state law.
Maintains certifications or training completion as required by vehicle manufacturer.
Completion of technical school or other form of instruction or training.
Owns tools required to perform repairs and services.
Achieving High Standards: ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details.
Working Effectively with Others: valuing teamwork, listening, speaking and writing effectively, and influencing customers.
Handling Pressure: adapting to change, maintaining composure, resolving conflicts, and multi-tasking.
Managing Complexity: planning and prioritizing, problem solving, and making decisions.
Applying the Basics: referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems.
Understanding and Using Business Knowledge: applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations.

Nice To Haves

Monday - Friday hours and an air conditioned shop!!

Responsibilities

Mentor, support, and develop fellow technicians through technical guidance.
Participate in and help lead daily Fixed Operations team huddles.
Monitor shop workflow and work-in-process goals.
Ensure quality and efficiency in work completed and departmental processes.
Help establish, track, and monitor team members' performance goals.
Lead the morning technician huddle to review daily objectives, assignments, and priorities.
Monitor technicians’ progress throughout the day, ensuring daily work-in-process (WIP) goals are met.
Serve as the first point of contact for technical guidance and troubleshooting.
Support the Service & Parts Manager and Service Advisor in distributing work fairly and efficiently among technicians.
Ensure team members are tracking and reporting their daily performance measurable(s).
Review repair orders for accuracy, efficiency, and quality control before completion.
Mentor and coach team members to support skills development and productivity.
Provide feedback to the Service Manager on technician performance, shop workflow, and process improvements.
Ensure a safe, organized, and professional work environment in the service shop.
Assist with diagnostic and complex repair work as needed.
Promote teamwork, accountability, and a culture of customer-first service.
Stay current with OEM training and new technologies.
Model professional development and continuous improvement for the team.
Other duties as assigned.