Lead Technician/Programmer
About The Position
We are looking for a Lead Technician/Programmer to take primary ownership of Savant system installation, programming, and client-facing support, freeing up leadership to focus on growing the business. This person will bring deep technical expertise and true independence: someone who can program and troubleshoot a full Savant system without leaning on tech support at every turn. Beyond the technical work, this role is customer-facing. You'll lead installations, walk clients through their finished systems, and represent the company well in every home you're in. As the team grows, this role has real potential to take on more leadership responsibility over time, but it isn't meant as a quick stepping stone to project management. The right person wants to build a long career here as a technical leader.
Requirements
- Proven ability to independently program and install a full Savant system without heavy reliance on outside support.
- Strong networking troubleshooting skills.
- Excellent client-facing communication skills; comfortable representing the company inside clients' homes.
- A genuine interest in growing long-term with a company, not just moving through a role on the way to something else.
- Valid driver's license with a clean driving record.
- Must be willing to pass a background check and drug test.
Nice To Haves
- RTI programming experience.
- Lutron RadioRA or HomeWorks experience.
- Security/alarm system experience (Alarm.com, DSC).
Responsibilities
- Independently program, configure, and troubleshoot full Savant systems from start to finish.
- Lead the installation process on residential projects, including wiring, equipment mounting, and system setup.
- Lead and mentor other technicians on job sites; crew size varies by project.
- Conduct post-installation client walkthroughs and training so every client understands how to use their system.
- Diagnose and resolve networking issues independently.
- Serve as the primary technical point of contact for clients on active projects, maintaining a high standard of professionalism and communication.
- Document project-level work clearly for the team.
- Bring forward ideas for process improvement based on prior experience.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Company holidays
- Simple IRA retirement plan
- Short-term and long-term disability coverage
- Company-provided take-home vehicle
- Relocation assistance considered on a case-by-case basis
- Support for job-relevant certifications and training with a clear business case
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
