Lead Technical Writer | End User Documentation

Raymond James•Saint Petersburg, FL

13d•Hybrid

About The Position

IT Content Management is a collaborative group of writers and creatives embedded within Raymond James Technology. We focus on translating complex concepts into clear, user-friendly content that empowers financial advisors and their teams. Our approach is modern and dynamic, prioritizing clarity, accessibility and engaging formats that resonate in today’s digital landscape and meet the needs of busy, often non-technical audiences. This role is ideal for someone who combines strong technical writing skills with exceptional editorial judgment, enjoys problem-solving and values collaboration. If you excel at making technical concepts clear, are passionate about language and are eager to present technology in a way that feels current and intuitive, this role is for you. This position will follow our hybrid work model, we expect the selected candidate to be in office a minimum of 50% of monthly business days at the St. Petersburg, FL Corporate Office location. This role is not eligible for Work Visa sponsorship, either currently or in the future. The Lead Technical Writer is a senior-level contributor responsible for creating clear, accurate, and user-friendly documentation that supports technology initiatives for a primarily financial advisor audience. This role combines hands-on writing and editing with lead responsibilities, including guiding fellow writers and shaping documentation standards and best practices. The ideal candidate is detail-oriented, highly collaborative, and skilled at translating technical concepts into language that is accessible and actionable for non-technical users.

Requirements

Bachelor’s degree in English, Technical Writing, Journalism, or related field.
Three (3) to five (5) years of technical writing experience.
Advanced proficiency with documentation tools (e.g., MadCap Flare, Adobe RoboHelp, SmartDocs).
Strong ability to translate technical concepts into clear, user-friendly content.
Excellent communication and collaboration skills.
Detail-oriented with a passion for clarity and consistency.
Ability to manage multiple writing projects in a fast-paced environment.

Nice To Haves

Experience mentoring other writers.
Familiarity with financial services or enterprise technology environments.

Responsibilities

Research, write, and edit end-user documentation, including user guides, FAQs, release notes, and in-app help for proprietary applications.
Oversee documentation deliverables across several product releases with varying timelines and priorities.
Translate complex technical concepts into clear, concise language tailored for financial advisors and other non-technical users.
Collaborate with subject matter experts and product managers to gather and validate technical information.
Develop documentation approaches that align with advisor workflows, ensuring content supports real-world use cases.
Provide regular updates on documentation progress to product managers and leadership.
Provide feedback and guidance to fellow writers on tools, standards, and writing best practices.
Review and edit content for clarity, accuracy, and compliance with editorial standards.
Help define documentation structure, tone, and style guidelines for consistency across all deliverables.
Maintain and update documentation templates and ensure proper use of authoring tools.
Ensure documentation adheres to regulatory, accessibility, and security standards where applicable.
Identify gaps in existing documentation and propose enhancements to improve user experience.
Contribute to improving documentation workflows and tools as needed.