User Documentation Specialist

Laika • Hillsboro, OR

10d • Hybrid

About The Position

At LAIKA, innovation and artistry go hand in hand. As a User Documentation Specialist, you’ll translate complex technical systems into clear, user-friendly documentation that empowers our artists, engineers, and creatives. Working with the Technology Engagement & Development (TED) team, you’ll create resources for LAIKA’s proprietary tools, workflows, and third-party systems. Partnering with the Sr Technology Engagement & Development Manager and training & development analysts, you’ll ensure our teams have the knowledge they need to push the boundaries of stop motion storytelling.

Requirements

• 3+ years’ writing technical documentation specializing in software development, IT, or computer science.
• Strong ability to translate complex technical concepts into clear, concise language.
• Excellent research, analytical, and communication skills.
• Ability to manage multiple projects under tight deadlines.
• Experience with documentation tools (e.g., Articulate, Microsoft Office, Confluence, Camtasia, SnagIt, etc.) and programs within the Adobe Suite.

Responsibilities

• Develop user-friendly application guides, product manuals, and visual documentation to support technology adoption.
• Partner with training & development analysts to document new workflows, helping production teams master LAIKA’s tools.
• Work with technology subject matter experts to translate complex, undocumented processes into clear software documentation.
• Collaborate with the Sr Technology Engagement & Development Manager to identify documentation gaps and refine strategy.
• Organize and maintain the Technology department’s technical documentation system.
• Review and enhance existing technical documentation to ensure clarity for diverse user groups.
• Assist in crafting user communications about system updates, outages, and process changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees