Lead, Technical Support Engineer (Wideband Global SATCOM)
About The Position
L3Harris Technologies Inc. is seeking a Lead Technical Support Engineer to support the WSOTS II contract. The Wideband Global Satellite (WGS) Subject Matter Expert (SME) provides advanced technical expertise, operational analysis, troubleshooting, and training support for the WGS enterprise, with a primary focus on the Global SATCOM Configuration Control Element (GSCCE). The role serves as a senior technical resource supporting system operations, issue resolution, stakeholder coordination, procedural development, and integration of new technologies to enhance mission effectiveness and operational continuity. The WGS SME works closely with the watch office, SATCOM Systems Expert (SSE) team, 53 SOPS, Original Equipment Manufacturers (OEMs), technical writers, and other mission partners to diagnose problems, recommend solutions, develop procedures, and support training initiatives for GSCCE-related operations.
Requirements
- Active Top-Secret security clearance, with the ability to obtain SCI.
- Bachelor’s degree and a minimum of 9 years of prior relevant experience; or a graduate degree and a minimum of 7 years of prior related experience; or, in lieu of a degree, a minimum of 13 years of prior related experience.
- Relevant experience in WGS/GSCCE operations, including specific experience in WSOC operations.
- A minimum of 2 years of system administrator experience in Windows and virtual machine environments.
- DoD 8140.01/8570.01-M IAT Level 2 certification, such as Security+.
- Ability to travel up to 20%.
Nice To Haves
- Experience with SATCOM apportionment planning and allocation processes, considering ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.
- Working knowledge of Linux, SQL, and Postgres.
- Strong skills with Microsoft Office software applications.
- Working knowledge of cybersecurity requirements.
- Previous experience supporting DoD or government customers.
- Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment.
- Experience developing, planning, operating, controlling, or managing military or commercial SATCOM systems and software, including DoD, service, or commercial teleports and gateways, or satellite communications operations centers and watch offices.
Responsibilities
- Provide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE.
- Serve as a recognized technical authority for GSCCE operations, troubleshooting, and performance improvement.
- Provide operators and mission partners with clear, accurate, and actionable technical guidance.
- Lead troubleshooting efforts for GSCCE-related issues, anomalies, and operational deficiencies.
- Diagnose and resolve routine GSCCE issues promptly, with a goal of resolution within 4 hours.
- Escalate complex issues within 1 hour of determining that higher-level support is required.
- Maximize independent issue resolution through technical analysis, system review, and coordination before escalating.
- Document troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.
Benefits
- Health and disability insurance
- 401(k) match
- Flexible spending accounts
- Employee assistance program (EAP)
- Education assistance
- Parental leave
- Paid time off
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
