Lead Technical Support Engineer

HERE Technologies•United States Home Office,

4d•$115,000 - $125,000•Remote

About The Position

We are seeking a Lead Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.

Requirements

5+ years working with mobile applications and cloud services (e.g., RESTful APIs, SDKs, Java) with a strong focus on supporting mobile SDK applications, including 2+ years in a customer-facing role.
Expert-level capability in diagnosing production issues for customer-facing SDK implementations across Android, iOS, and Flutter with native (C/C++) stack traces, symbolicated crash logs, and managed call stacks.
Deep understanding of SDK architecture, application development lifecycle, and the ability to guide complex integration decisions and drive HERE product adoption and long-term customer success.
Strong analytical and problem-solving skills to identify root causes, define permanent corrective actions, and drive timely resolution for high-visibility customer escalations.
Project management proficiency with a results-driven mindset.
Self-motivated and accountable.

Nice To Haves

Experience developing applications in embedded, IVI, and automotive environments (e.g., Android Automotive OS, AOSP), as well as mobile applications on iOS and Flutter, using Kotlin/Java or Swift.
Strong understanding of mapping technologies: geocoding, navigation, GPS, routing, positioning, traffic, and tile rendering.
Experience leading training sessions, knowledge sharing workshops, and technical deep dives with customers and internal teams.

Responsibilities

Serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.
Represent the Voice of the Customer internally while safeguarding HERE’s business interest.
Analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution.
Provide actionable insights and drive continuous improvement opportunities.
Act as a technical escalation point for complex or high-impact customer issues.
Manage multiple priorities in a fast-paced environment.
See tasks through successful completion.