Lead Technical Program Manager

Mastercard•O'fallon, MO

1d•$122,000 - $207,000•Onsite

About The Position

The Digital Solutions Engineering team is responsible for Mastercard’s electronic payment system as well as ensures payments are convenient and secure. The products are primarily focused on authentication, tokenization, fraud prevention, and risk mitigation across all payment channels as well as all stakeholders, issuers, acquirers, merchants, processors, and consumers. The key objectives of the solutions are to prove identity, reduce abandonments, reduce fraud, increase approval rates, and secure the payments ecosystem. We are hiring a Lead Technical Program Manager (TPM) as part of the Authentication Solutions platform. The core Authentication Solutions (3DS and Passkey based) teams use a mix of technologies as we work to revolutionize our technology offerings. Job Overview: Technical Program Managers at Mastercard collaborate to define the how and when of our strategic delivery goals. This role plays a pivotal role in driving complex, cross-functional projects and maintain alignment of our goals to organizational objectives. The responsibility of this teammate is to ensure technical solutions are delivered on time and meet the desired outcomes. We are seeking a Technical Program Manager to drive progress, manage complex projects, and ensure optimal delivery. This role requires a strategic thinker who excels in decision-making, problem decomposition, and effective communication, while maintaining a strong grasp of business context and technical details.

Requirements

Proven experience in technical program management, with a strong ability to make timely decisions and manage complex projects.
Proficiency in scrum delivery and a track record of optimizing processes and demonstrating improvements with data.
Deep understanding of business context, customer use cases, system functionality, and industry technologies.
Excellent communication skills with the ability to lead effective meetings, build consensus, and clearly articulate decisions.
Experience in managing dependencies, influencing external partners, and representing team services to stakeholders.

Nice To Haves

Born simplifier.

Responsibilities

Accelerate project progress by making crisp, timely decisions and clearing blockers.
Navigate difficult situations to find viable paths forward and decompose problems into manageable units from ideation to execution.
Organize work for optimal delivery, negotiating priorities, facilitating progress, and raising issues to management as needed.
Maintain TPM artifacts, track SDLC milestones, and manage dependency target dates actively.
Secure shared understanding and buy-in for solutions, clearly describing their impact on Mastercard and its customers.
Use communication as a preventive control, ensuring meetings are effective, consensus is built, and decisions are well-documented.
Optimize approaches, demonstrate improvements using data, and drive continuous improvements through retrospectives, staff meetings, and status updates.
Proficiently manage scrum delivery, understand business context, customer use cases, and the functionality, architecture, and dependencies of involved systems.
Represent team services to stakeholders and external partners, bringing developers or SMEs to meetings as necessary.
Actively manage dependencies, influence vendors and partners, and ensure alignment with program goals.
Deliver independently while occasionally seeking direction from peers and managers.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement