Lead Technical Product Manager - Remote

UnitedHealth Group•Eden Prairie, MN

19h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Consumer Engineering team at Optum is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions. We’re Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. Serving UnitedHealth Group’s digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum. As a Lead Technical Product Manager, you will lead complex, multi‑team AI chatbot initiatives and define the long‑term vision for LLM‑powered conversational platforms. This role requires deep product judgment, strong technical depth, and cross‑org influence. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

8+ years of product management experience
5+ years of experience with system design and technical fluency
1+ years of with experience leading AI driven products
Demonstrated experience in enterprise environment supporting LLM systems, RAG, evaluation, and limitations
Willingness to work CST or EST timezone

Nice To Haves

Healthcare Experience
Proven track record of shipping products at enterprise scale
Proven excellent communication and stakeholder management skills

Responsibilities

Define and manage AI chatbot requirements, roadmap, and Lead large‑scale GenAI initiatives across multiple teams
Collaborate with ML teams on prompt engineering, RAG, and model evaluation, Write user stories and acceptance criteria in Rally; validate Aha! Requirements
Partner with program teams to maintain updated project plans and mitigate risks
Groom and prioritize features and technical improvements aligned with business goals. Help in Identifying and prioritize high impact chatbot use cases, Balance tradeoffs between model performance, cost, and scalability
Drive chatbot quality improvements (accuracy, latency, containment)
Collaborate with security and privacy teams on PII and compliance
Mentor and coach senior product managers, Influence senior stakeholders across engineering, legal, and business