Lead Team Member

Tender Greens•Los Angeles, CA

3d•Onsite

About The Position

Tender Greens delivers inspired food, friendly service, and great value in a comfortable space. At Tender Greens we believe that everybody is equally important to our mission. Our menu reflects the best of the season and is prepared with simplicity, skill and most importantly PASSION! We challenge ourselves, and each other, to be the best. As a Front of House Leads, you are responsible for acting with integrity, honesty and knowledge that promote the culture and values of Tender Greens. You will follow Tender Greens operational policies and procedures to ensure orders entered in the point-of-sale system and the use of credit card machine for guest payments are done accurately. You will deliver customer service to all guests ensuring guests are served quickly, efficiently and in a pleasant manner. You will anticipate guests needs by demonstrating a positive attitude and providing menu recommendation. You will assist in handling Guest complaints and escalating to Management timely and appropriately weather in person or over the phone including solving guest complaints by using delivery third party system (Olo Expo) to communicate with delivery driver. You will assist with Cashier training at the direction of the Executive Chef when necessary. You will execute store opening and closing duties as assigned. You will support Management by stepping into the Expo station during the rush if management is handling other operational priorities. You will follow up on Catering orders and use the catering and third party system (Olo back of house). You will verify catering orders are fulfilled accurately, with packaging ready and order completed on time for guest or third-party delivery and schedule drivers for caterings when necessary through the catering and third party delivery system (Olo Back of House). You will assist Management with Point-of-Sales (Aloha & Olo) functions accordingly such as comps & void, re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh. If no manager is on duty, provide guest with injury reporting form and inform Executive Chef of incident in a timely manner. If no manager is on duty, provide Team Member injury reporting form and reporting telephone number following People Services protocol and inform Executive Chef of incident. You will meet all policy expectations as indicated in Team Member Handbook. We challenge ourselves, and each other, to be the best.

Requirements

1+ year of work experience; preferably in a high volume restaurant or retail environment
Must be 18 years of age or older
A warm, authentic, helpful and efficient nature
Excellent communication and an outgoing personality
Demonstrate ability to take initiative and be a results-oriented individual
Proactive and resourceful in solving problems and working under pressure
Must be available to work some nights & weekends, minimum 20 hours a week

Responsibilities

Acting with integrity, honesty and knowledge that promote the culture and values of Tender Greens
Following Tender Greens operational policies and procedures to ensure orders entered in the point-of-sale system and the use of credit card machine for guest payments are done accurately
Delivering customer service to all guests ensuring guests are served quickly, efficiently and in a pleasant manner
Anticipating guests needs by demonstrating a positive attitude and providing menu recommendation
Assisting in handling Guest complaints and escalating to Management timely and appropriately weather in person or over the phone including solving guest complaints by using delivery third party system (Olo Expo) to communicate with delivery driver
Assisting with Cashier training at the direction of the Executive Chef when necessary
Executes store opening and closing duties as assigned
Supporting Management by stepping into the Expo station during the rush if management is handling other operational priorities
Following up Catering orders and using the catering and third party system (Olo back of house)
Verifying catering orders are fulfilled accurately, with packaging ready and order completed on time for guest or third-party delivery and scheduling drivers for caterings when necessary through the catering and third party delivery system (Olo Back of House)
Assisting Management with Point-of-Sales (Aloha & Olo) functions accordingly such as comps & void, re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh.
If no manager is on duty, provide guest with injury reporting form and inform Executive Chef of incident in a timely manner
If no manager is on duty, provide Team Member injury reporting form and reporting telephone number following People Services protocol and inform Executive Chef of incident
Meeting all policy expectations as indicated in Team Member Handbook