Lead Team member- Hardlines Sales floor

Meijer•Aurora, IL

9h•Onsite

About The Position

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! This is not a supervisory role, but you will play a key part in guiding team members and influencing day-to-day decisions on the floor. We’re looking for a Lead Team Member for Hardlines who leads by example and helps drive strong decision-making across the team.

Requirements

Requires open availability all days of the week.
Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
Initiates interactions with customers and peers.
Excellent verbal and written communication.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Provides direction related to operations, processes, and conditions of their area.
Plans, guides, and empowers team members in the day-to-day operation of the department.
Sets example for those in their department by modeling exceptional customer experience.
Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.
Provide exceptional customer service and support guests throughout the store.
Help guide team members in their daily decisions to ensure consistency and strong execution.
Act as a resource for questions and help keep the team aligned with priorities.
Maintain a clean, organized, and well-stocked Hardlines department.
Execute pricing, signing, and merchandising standards with a high level of accuracy.
Support planograms, displays, and seasonal transitions.
Assist with inventory, stocking, and replenishment.
Partner with leadership to keep operations running smoothly.
Engage peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
Support training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
Work with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
Guide the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
Lead team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
Actively create an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period end inventories, where applicable, to help achieve goals.
May be required to act in Lead capacity in other departments throughout the store.