Lead Tasting Room Host

Grand Reserve Inn•Plymouth, CA

1d•Onsite

About The Position

The Lead Tasting Room Host is a senior, guest-facing role responsible for delivering exceptional wine experiences while also serving as the shift leader for daily tasting room operations. This position holds keys to the building and is trusted with opening and closing procedures, cash accountability, staff coordination, and frontline customer service leadership. This is a part-time, on-site role with a clearly defined path to a Tasting Room Manager position for the right candidate.

Requirements

Minimum 2+ years of wine, hospitality, or customer-facing experience
Prior experience as a shift lead, key holder, or senior service role preferred
Strong oral communication and guest engagement skills
Proven ability to handle customer service issues calmly and professionally
Experience with cash handling and POS systems
Strong problem-solving skills and sound judgment
Ability to lead peers while maintaining a collaborative, respectful team dynamic
Reliable, detail-oriented, and comfortable taking ownership
Must be 21 years of age or older
Availability to work weekends, holidays, and special events

Responsibilities

Lead by example in delivering warm, engaging, and knowledgeable wine tasting experiences
Set the tone for hospitality, professionalism, and inclusivity on every shift
Handle elevated customer service situations and guest concerns with confidence and care
Ensure all guests feel welcomed, valued, and invited to return
Open and close the tasting room according to established SOPs
Secure the building, cash, wine inventory, and equipment
Complete opening and end-of-day checklists accurately and consistently
Serve as the primary point of contact during assigned shifts
Prepare, balance, and reconcile cash tills and POS reports
Ensure accurate processing of transactions, tips, and daily sales
Report discrepancies promptly and professionally
Maintain trust, transparency, and attention to detail in all financial handling
Coordinate staff breaks and shift flow to ensure seamless guest service
Provide real-time direction and support to tasting room hosts
Assist with onboarding and coaching of new team members
Communicate staffing needs or challenges to management
Consistently drive bottle sales and wine club enrollment
Support team members with wine club conversations and closing techniques
Model best practices for storytelling, discovery questions, and closing tastings
Maintain cleanliness, organization, and presentation of the tasting room
Ensure compliance with alcohol service laws, safety standards, and company policies
Identify opportunities to improve efficiency, service flow, and guest satisfaction