Lead Systems Operations Engineer – Global Payments (IBM i / iSeries)

Wells Fargo•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Lead Systems Operations Engineer within Commercial and Corporate & Investment Banking Technology (CCIBT) to support mission-critical financial payments platforms running on IBM i (iSeries). This role is responsible for the stability, security, reliability, and regulatory compliance of highly available, international payment processing environments. The ideal candidate will bring deep hands-on IBM i engineering expertise, strong incident management and troubleshooting capabilities, and a demonstrated track record supporting 24x7 production systems within the financial services industry.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience with IBM i / iSeries
5+ years of experience in the financial services industry supporting production technology platforms
Able to work in a high availability, 24x7 global production environment
Familiarity with automation, reliability engineering, or SRE practices

Nice To Haves

Strong background supporting transaction processing, settlement platforms or payment processing such as ACH, wires, cards, real-time payments
Experience with Scheduling & Alerting tools, including: Robot Scheduler (event-driven, time-based, and calendar-based job scheduling) and Robot Alert (alert capture, framework configuration, and enterprise notification integrations such as BigPanda)
Experience with High Availability and Replication, including: MIMIX (data group configuration, replication management, role swaps, switchback operations, and troubleshooting)
Experience with Messaging and Data Transfer, including: IBM MQ (administration of queues, channels, processes, certificates, and object-level security; deep expertise in configuration and performance tuning) and NDM / Connect:Direct (configuration and maintenance of cross-platform transfers across Windows, Unix, and mainframe environments)
Experience with Security and Certificate Management, including: Digital Certificate Manager (DCM) (certificate lifecycle management and troubleshooting) and Safenet / Trinity Guard (access issue diagnosis and authorization rule maintenance)
Experience with Database Management and Recovery, including: DB2 for i (DB400) (physical and logical file structures, restore sequencing, and data recovery methodologies)
Experience with the IBM i Operating System, including: Security administration (authorization lists, group profiles, object-level permissions), IFS (Integrated File System) security and file system management, Network configuration with multiple interfaces, Subsystem configuration and workload management, IBM i object types (PGM, DTAARA, PF/LF, devices, source files, etc.) and Exit points and external connectivity management
Experience with Source Control and Change Management, including: Aldon / PDM (source control, code promotion, and deployment processes)
Experience with Backup and Recovery strategies, including: Full and incremental backups and Point-in-time object and library restoration

Responsibilities

Provide senior-level operational and engineering support for IBM i (iSeries) payment platforms
Act as an escalation point for complex production incidents; lead diagnostics, recovery, and root cause analysis
Support batch and real-time payment processing workloads to meet SLA, resiliency, and regulatory requirements
Manage platform security, access controls, digital certificates, and compliance-related configurations
Execute platform changes, upgrades, and production migrations in accordance with enterprise change management standards
Partner with application, infrastructure, security, and vendor teams to ensure platform stability and operational excellence
Drive automation and monitoring improvements to reduce manual operational effort and risk
Participate in on-call rotations and disaster recovery preparedness activities