Lead Systems Operations Engineer

Wells Fargo & Company•Minneapolis, MN

3d•Hybrid

About The Position

Wells Fargo is seeking a Lead Systems Operations Engineer. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams. Work as key participant in large scale planning of software systems and network infrastructure for Systems Operations functional area. Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems. Make decisions on technical changes and enhancements. Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives. Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience in software engineering with demonstrated ownership of production services (e.g., backend/platform engineering, SRE with strong coding focus), including design, implementation, and ongoing operations.
Strong programming skills in one or more languages (e.g., C#, Python, SQL) and ability to debug complex issues using logs, metrics, traces, and code-level instrumentation
Experience developing automation and tooling (e.g., Python, Bash, PowerShell) and using Infrastructure as Code and configuration management (e.g., Terraform, Ansible) to enable repeatable, low-risk deployments
Proficiency with modern SDLC practices: code reviews, automated testing, CI/CD pipelines, and release management; ability to lead high-severity incident triage through resolution and drive durable engineering remediations
Strong technical leadership and communication skills, including writing clear design docs, coordinating cross-team delivery, and providing crisp status updates during releases and incidents
Software team leadership experience (formal or informal), including mentoring engineers, leading sprint execution, influencing technical direction, and driving delivery through ambiguity
Experience building and supporting highly available, business-critical services, including participation in an on-call rotation and driving post-incident fixes (not just mitigations).

Nice To Haves

Hands-on experience implementing observability in software (metrics, structured logging, tracing) and using monitoring platforms (e.g., Splunk, Dynatrace, AppDynamics, Prometheus/Grafana) to improve reliability and performance
Experience building and operating cloud-native platforms and runtimes (containers, Kubernetes/OpenShift, service mesh concepts), including deploying and scaling services in production
Demonstrated ability to partner with security to remediate vulnerabilities through code and configuration changes (dependency upgrades, patching, secrets/cert management) aligned to secure engineering standards
Solid understanding of distributed systems and networking fundamentals (DNS, TLS, TCP/IP, load balancing) to design resilient services and troubleshoot end-to-end production issues.

Responsibilities

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of software systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Able to work effectively within an Agile framework.