Lead Systems Analyst - Epic Willow InPatient

City of Hope

4d•Remote

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. This is a Fully Remote Opportunity within the United States. The Lead Systems Analyst – Epic role is position reports to the Manager, Epic Department Apps (Application Manager). Responsibilities of this role include: Oversight of day-to-day activities of assigned analysts, including prioritization of work and coordination of resources; Review and resolution of identified issues, and risks, and escalations, and; Reporting of progress, status, and issue escalations into the Application Manager when necessary. Works with other team leads to coordinate system design, build, testing, training, and go-live activities. Provides leadership and best practice build standards to the design and development of Connect Hope Epic applications.

Requirements

Epic Willow InPatient Certification Required.
8 + years of experience in systems analysis or
5+ years of healthcare Information Technology experience, including 3 years of Epic build experience
One (1) year of leadership/mentorship of a team, task force, project or assignment, or combination thereof, that would demonstrate the understanding of and ability to effectively lead others.

Nice To Haves

Willow Amb and/or Inventory highly preferred.
Relevant Epic Module or newly obtained Epic certification within six months of employment.
For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Responsibilities

Leads Application Analysts under the direction of the Application Manager.
Plans and oversees the team work activities including prioritization of work, coordination of resources, and meeting plans.
Ensures timely completion of high-quality deliverables including but not limited to, project plans, design documentations, build audits, testing plans and scripts, training curriculum and activation plans.
Actively supports operational and project work streams.
Ensures deliverables are completed in accordance with City of Hope governance structure.
Ensures ticket submissions are complete, thorough and assigned in a timely manner.
Escalates non-resolved issues to the Application Manager and across teams as needed.
Communicates status of work plans for tasks, issues, and risks, in a timely manner to the Application Manager and across teams as needed.
Ensures best practice is followed by: Activities of one team do not adversely impact activities of another team. Changes are combined when appropriate to avoid duplicate effort. Thorough testing of build is conducted to minimize problems at Go Live.
Participates in team meetings to discuss team and project related activities, issues, changes, communications and updates.
Ensures team decisions are made in a timely fashion.
Responsible for onboarding newly hired team members and instructing them on Connect Hope policies / procedures for the Epic System.
Ensures team adheres to processes.
Collaborates with other teams within and outside of ConnectHope.
Performs Application build assignments.
Performs other related duties as assigned or requested.