Lead Systems Administrator/Engineer - Mac Systems

FINRA•Rockville, MD

4d•Hybrid

About The Position

The Lead Systems Administrator/Engineer for Mac Infrastructure, working independently, will direct staff in the execution of enterprise Apple device management, security, and deployment activities to ensure FINRA's Mac ecosystem meets defined quality standards. This role focuses on JAMF Pro administration, application packaging, and maintaining security compliance across all Apple devices. This role involves leveraging AI tools to accelerate analysis, identify patterns, and generate insights from configuration data, streamline packaging processes, enhance workflow efficiency, prioritize remediation efforts, identify performance trends, and optimize workflows for enhanced team efficiency. The position also requires mentoring junior staff, participating in committees, providing backup coverage for senior management, and ensuring adherence to technology policies and security controls.

Requirements

Bachelor’s degree in Computer Science, Information Systems or related discipline with at least seven (7) years of related experience, or equivalent training and/or work experience.
Past senior level systems administrator experience in a production data center environment.
Knowledge of industry leading monitoring and diagnostic tools
Knowledge of at least one operating system and at least one contemporary scripting language.
Knowledge of communication and network technologies.
Exposure to common operational practices like metrics reporting, change management, incident management, problem management and communication
Excellent written and verbal technical communication skills.
Demonstrated ability to develop effective working relationships that improved the quality of work products.
Should be well organized, thorough, and able to handle competing priorities.
Ability to maintain focus and develop proficiency in new skills rapidly.
Ability to work in a fast paced environment.
Excellent planning skills.
Willingness to accept new challenges and grasp new or changing concepts, technologies and procedures.
Must execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.
Must disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest, and authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts.
Must comply with the Code’s investment and securities account restrictions, including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President by the date they begin employment with FINRA.
Must maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

Nice To Haves

Master’s degree
Past Financial Services industry experience preferred.
ITIL & ISO:9000 framework experience/certification preferred.

Responsibilities

Review and analyze complex macOS system specifications, JAMF policies, and MDM configurations to ensure delivery requirements are met for Apple device deployments.
Serve as the subject matter expert for Apple ecosystem management, including JAMF Pro, Apple Business Manager, and macOS deployment strategies.
Design, implement, customize, maintain, and administer complex macOS environments, JAMF Pro infrastructure, and Apple device management solutions at enterprise scale.
Recommend and lead implementation of macOS updates, security patches, JAMF Pro version upgrades, and Apple hardware refresh cycles across the organization.
Develop and maintain application packaging workflows for macOS software distribution, including PKG creation, DMG deployment, and self-service policy configuration within JAMF.
Lead security vulnerability remediation efforts for macOS devices, including patch management, configuration profile deployment, and compliance monitoring through JAMF Pro security baselines.
Implement and manage Single Sign-On (SSO) integration for macOS devices with EntraID (Azure AD), including authentication policies, Kerberos configuration, and Platform SSO deployment.
Configure and maintain conditional access policies, device compliance requirements, and EntraID integration for Apple devices to ensure secure access to corporate resources.
Ensure the Company's Reliability, Availability and Serviceability (RAS) metrics are sustained across the Mac infrastructure.
Evaluate Apple ecosystem trends, JAMF updates, and emerging Mac management technologies to proactively recommend and implement changes to improve metrics and extend service capabilities.
Develop and present related documentation, presentations, and discussion.
Implement and update monitoring tools for macOS endpoints, JAMF Pro health checks, MDM enrollment status, and device compliance reporting.
Monitor macOS system performance, JAMF infrastructure health, and MDM service availability to achieve optimum performance levels.
Document test strategies for macOS deployments, application packages, and configuration profiles, as well as create/revise and execute test scripts for JAMF policies.
Test and analyze Apple hardware configurations, MDM enrollment processes, and automated deployment workflows.
Oversee implementation of security guidelines for macOS devices including FileVault encryption, LAPS, and security configuration profiles to prevent unauthorized access and report any violations.
Lead collaboration with other team members and teams to ensure Mac infrastructure solutions align with customer expectations and overall technology vision and goals.
Document and communicate test results for JAMF deployments, macOS updates, and security remediation activities in a timely manner including metric reporting.
Champion the collaborative resolution of macOS-related defects and JAMF policy issues.
Work across the organization to develop solutions that meet joint requirements.
Direct internal process improvement initiatives for Mac device lifecycle management.
Provide feedback on processes by offering suggestions.
Mentor junior staff on Apple device management best practices, JAMF administration, and macOS troubleshooting.
Participate in internal process improvement committees and Apple/JAMF user groups as a Mac Systems Engineering/Operations representative.
Provide backup coverage for more senior management.
Assist with adherence to technology policies and comply with all security controls, including Apple-specific security frameworks and zero-trust architecture for endpoints.
Ensure all work products meet/exceed FINRA standards for Mac infrastructure and device management.
Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and Sarbanes Oxley (SOX) testing and reporting for Mac infrastructure components.
Manage vendor relationships with Apple, JAMF, and third-party Mac management solution providers.
Demonstrate proficiency in using AI tools to enhance personal productivity, automate repetitive tasks, and drive innovation in Mac infrastructure management.
Demonstration of FINRA's values.
Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Benefits

Comprehensive health, dental and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility for participation in an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance.
Backup family care.
Surrogacy benefits.
Employee assistance programs.
Wellness programs.
15 days of paid time off.
5 personal days.
9 sick days.
Two volunteer service days.
Military leave.
Jury duty leave.
Bereavement leave.
Voting and election official leave for federal, state or local primary and general elections.
Care of a family member leave (available after 90 days of employment).
Childbirth and parental leave (available after 90 days of employment).
Nine paid holidays.
Discretionary bonus.
Overtime pay (for non-exempt employees).