Lead Support Specialist
About The Position
Provides services to adults with serious mental illness in an acute care residential setting, serving as a Lead Support Specialist responsible for mentoring and training incoming staff while ensuring high-quality consumer care. Delivers comprehensive case management services, including participation in treatment planning, discharge preparation, and service linkage for individuals transitioning to community settings. Supports with conducting residential intake assessments and collaborates with interdisciplinary team to update and implement individualized treatment plans. Manages external appointments, court obligations, medical coordination, and benefits navigation for complex care consumers, including providing transportation to ensure continuity of care. Engages in continuous, ongoing training and professional development to maintain competency and enhance quality of care. Assesses and interprets consumer data to identify needs and deliver appropriate, individualized, and age-related care. Collaborates effectively with interdisciplinary teams and internal/external stakeholders to support holistic care. Participates in and supports continuous staff training, onboarding, and skill development initiatives. Performs additional duties and responsibilities as assigned by management.
Requirements
- BA/BS Degree in mental health discipline or health/human services OR one (1) year, full time experience working with people diagnosed with serious mental illness
- AA/AS with two (2) years' experience OR High School Diploma with four (4) years' experience
- Demonstrate personal characteristics and experience to collaborate with and provide appropriate care to Consumers, gain their respect, guide their development, and participate in their overall treatment program
- Ability to support constructive Consumer-family visitation and Consumer involvement in community activities
- Temperament to work with, and care for, adults with special needs, as appropriate
- Ability to work effectively with the treatment team and other internal and external stakeholders
- Excellent communication and interpersonal skills
- Valid Driver’s License
- Willing to work weekends and overnights
Nice To Haves
- Related work or life experience is defined as “activity in a supportive role with an individual providing assistance, advice, guidance, instruction, or direction in completing activities of daily living or coping with ongoing stressful life circumstances.”
- If duties require driving, be able to drive an Agency owned vehicle.
- Part-time employees are required to work a minimum of 2-3 shifts per month and minimum of 2 holidays per year.
Responsibilities
- Mentoring and training incoming staff
- Ensuring high-quality consumer care
- Delivering comprehensive case management services
- Participating in treatment planning
- Discharge preparation
- Service linkage for individuals transitioning to community settings
- Conducting residential intake assessments
- Collaborating with interdisciplinary team to update and implement individualized treatment plans
- Managing external appointments, court obligations, medical coordination, and benefits navigation for complex care consumers
- Providing transportation to ensure continuity of care
- Engaging in continuous, ongoing training and professional development
- Assessing and interpreting consumer data to identify needs and deliver appropriate, individualized, and age-related care
- Collaborating effectively with interdisciplinary teams and internal/external stakeholders
- Participating in and supporting continuous staff training, onboarding, and skill development initiatives
- Performing additional duties and responsibilities as assigned by management
- Attend monthly mandatory staff meetings
- Report to work as scheduled in the event of inclement weather and/or State of Emergency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
