Class a Lead Support Driver - Requisition 3976

Denali Water Solutions LLC•Goodyear, AZ

61d•Hybrid

About The Position

The Lead Support serves as the Area Manager’s primary operational partner and second-in-command, providing day-to-day frontline support to drivers and ensuring seamless execution of service operations. This role plays a critical part in resolving service issues, coordinating route coverage, training and retraining drivers, and managing service cases to ensure high levels of customer satisfaction, safety, and efficiency. The Lead Support is expected to lead by example in the field, reinforce company standards, and act as a key communication link between drivers, dispatch, and the Area Manager.

Requirements

Strong problem-solving and decision-making skills in fast-paced environments
Excellent communication and interpersonal skills
Ability to train, coach, and motivate team members
Strong organizational and time management skills
Customer-focused mindset with a sense of urgency
Ability to multitask and prioritize competing demands
Working knowledge of routing systems, CRM tools, and transportation software
Manager level Proficiency in Microsoft Office products, especially Excel and general computer applications
Strong attention to detail and follow-through
Must have a valid driver’s license.
Must be able to read, write and follow verbal and written instructions in English.

Nice To Haves

Associates degree or higher or demonstrated competency.
2-3 years of experience, preferred.
Class A CDL is a plus.
Truck dispatching experience, preferred.

Responsibilities

Act as the Area Manager’s #2, supporting daily operations and stepping in to manage activities in the manager’s absence.
Provide direct support to CDL drivers, including route assistance, troubleshooting issues, and ensuring service completion.
Resolve service cases promptly, including customer complaints, missed service, and operational disruptions.
Schedule, track, and close service cases, ensuring accurate documentation and timely resolution.
Train and retrain drivers on safety procedures, equipment uses, customer service expectations, and company standards.
Assist with onboarding and field training for new drivers.
Support route coverage and planning.
Work closely with the Logistics Manager and the Area Manager to optimize routing and improve efficiency.
Monitor daily operations to ensure safety, compliance, and productivity standards are met.
Reinforce company policies and provide coaching and feedback to drivers to improve performance.
Assist with investigation of service failures and recommend corrective actions.
Support equipment management, including identifying maintenance needs and coordinating repairs, PM services and annual inspections.
Maintain clear and effective communication between drivers, dispatch, and management.
Promote a culture of safety, accountability, teamwork, and customer focus.
Responsible for route coverage across AZ, NV, NM for 1–2 weeks at a time depending on route coverage needs; cover routes while drivers are on vacation or call off.
When not covering routes, support utility drivers.
Perform office-based operational tasks including Excel reporting, Samsara, Roadnet experience, billing, and routing support.
Communicate between drivers and other departments to ensure operational alignment.
Support fleet service activities; familiarity with electric pallet jacks and PTO systems required.

Benefits

Competitive salary and benefits
Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
Generous 401(k) Match: We’re here for your long-term future – we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
Company-Paid Disability & Life Insurance: We’ve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you’re protected.
Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
Employee Assistance Program: Life can be challenging at times, and we’re here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.