Class a Lead Support Driver - Requisition 3968

Denali Water Solutions LLC•Phoenix, AZ

64d•Hybrid

About The Position

The Lead Support serves as the Area Manager’s primary operational partner and second-in-charge, providing day-to-day frontline support to drivers and ensuring seamless execution of service operations. This role plays a critical part in resolving service issues, coordinating route coverage, training and retraining drivers, and managing service cases to ensure high levels of customer satisfaction, safety, and efficiency. The Lead Support is expected to lead by example in the field, reinforce company standards, and act as a key communication link between drivers, dispatch, and the Area Manager.

Requirements

Strong problem-solving and decision-making skills in fast-paced environments
Excellent communication and interpersonal skills
Ability to train, coach, and motivate team members
Strong organizational and time management skills
Customer-focused mindset with a sense of urgency
Ability to multitask and prioritize competing demands
Working knowledge of routing systems, CRM tools, and transportation software
Manager level Proficiency in Microsoft Office products, especially Excel and general computer applications
Strong attention to detail and follow-through
Must have a valid driver’s license.
Must be able to read, write and follow verbal and written instructions in English.

Nice To Haves

Associates degree or higher or demonstrated competency.
2-3 years of experience, preferred.
Class A CDL is a plus.
Truck dispatching experience, preferred.

Responsibilities

Act as the Area Manager’s #2, supporting daily operations and stepping in to manage activities in the manager’s absence.
Provide direct support to CDL drivers, including route assistance, troubleshooting issues, and ensuring service completion.
Resolve service cases promptly, including customer complaints, missed service, and operational disruptions.
Schedule, track, and close service cases, ensuring accurate documentation and timely resolution.
Train and retrain drivers on safety procedures, equipment uses, customer service expectations, and company standards.
Assist with onboarding and field training for new drivers
Support route coverage and planning
Work closely with the Logistics Manager and the Area Manager to optimize routing and improve efficiency.
Monitor daily operations to ensure safety, compliance, and productivity standards are met.
Reinforce company policies and provide coaching and feedback to drivers to improve performance.
Assist with investigation of service failures and recommend corrective actions.
Support equipment management, including identifying maintenance needs and coordinating repairs, PM services and annual inspections
Maintain clear and effective communication between drivers, dispatch, and management.
Promote a culture of safety, accountability, teamwork, and customer focus.

Benefits

Competitive compensation packages
Great benefits
Strong focus on safety
Flexibility
Rewards and recognition
Comprehensive Medical: Self-insured medical plans with competitive options including copay and HSA plans
Dental & Vision: Full coverage for you and your family
Generous 401(k) Match: Up to 4%
Company-Paid Disability & Life Insurance: Long-Term and Short-Term Disability, as well as AD&D and Life Insurance
Voluntary Life for Employees & Family
Health Savings Plan
Paid Time Off (PTO) & Sick Time
Family leave
9 Paid Holidays
Paid Weekly
Professional Development: Ascend Employee Development Program and free access to over 6,000 professional courses via Learning Management System
Employee Assistance Program: Confidential counseling and resources
Wellness Program: Resources to keep you mentally, physically, and emotionally balanced