Lead Support Analyst - Low Latency Electronic Trading

Nomura Holdings, inc.•New York, NY

5d•$120,000 - $140,000•Onsite

About The Position

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors. This role involves monitoring and supporting Nomura's real-time low latency trading environment, including FPGA-based systems, DMA, Algorithmic and Smart Order Routing platforms. The position requires support of high frequency co-located trading environments, with a specialized focus on the full architecture stack including FPGA cards, feed handlers, and exchange connectivity. The individual will perform pcap file analysis to troubleshoot latency issues and validate message flows, conduct daily health checks on critical systems, and check automation and configurations of real-time monitoring solutions. A key responsibility is to provide rapid response and resolution to incidents affecting the production trading systems. The role utilizes latency monitoring tools (Corvil/Pico) to identify, measure, and resolve performance issues, and liaises between clients, front-office, and development teams for quick and effective escalation and resolution. The individual will act as a production change gatekeeper, managing and deploying changes, including configuration and software release. Analysis of logs and monitoring tools is required to identify and resolve system issues. Maintaining and developing strong documentation (runbooks, troubleshooting guides, system configuration) is essential. The role also includes implementation and in-depth support of exchange connectivity, bringing up new gateways, connections, and market data feeds/protocols.

Requirements

Ability to work well under pressure with a true sense of urgency and excellent teamwork skills.
Strong written and verbal communication with the ability to act as a bridge between technology and front office teams.
Understanding of high frequency and low latency trading practices, including FPGA-based trading infrastructure.
Experience supporting FPGA cards in a production environment (deployment, troubleshooting, monitoring).
Strong knowledge of exchange connectivity protocols and market data feeds (ITCH, OUCH, Pillar, ARCA, multicast).
Experience with pcap analysis and network packet inspection tools.
Familiarity with latency measurement and monitoring tools (Corvil/Pico).
Strong understanding of the Americas securities markets and structure, order lifecycle, and FIX protocol.
Technically sound experience of Unix environments.
Good understanding of networking principles.
3+ years relevant experience.

Nice To Haves

Proficient in scripting and automation (preferably Shell and Python).
Familiarity with monitoring tools (e.g., Grafana, Prometheus, Elastic).
Exposure to OMS and EMS platforms.

Responsibilities

Monitor and support Nomura's real-time low latency trading environment, including FPGA-based systems, DMA, Algorithmic and Smart Order Routing platforms.
Support of high frequency co-located trading environments, with specialized focus on the full architecture stack including FPGA cards, feed handlers, and exchange connectivity.
Perform pcap file analysis to troubleshoot latency issues and validate message flows.
Daily health checks on critical systems, check automation and configurations of real-time monitoring solutions.
Provide rapid response and resolution to incidents affecting the production trading systems.
Utilize latency monitoring tools (Corvil/Pico) to identify, measure, and resolve performance issues.
Liaise between clients, front-office and development teams for quick and effective escalation and resolution.
Act as a production change gatekeeper, managing and deploying changes, including configuration and software release.
Analyze logs and monitoring tools to identify and resolve system issues.
Maintain and develop strong documentation (runbooks, troubleshooting guides, system configuration).
Implementation and in-depth support of exchange connectivity, bringing up new gateways, connections, and market data feeds/protocols.