Lead Supply Chain Technician

Bimbo Bakeries USA•Kansas City, MO

2d•Onsite

About The Position

The Lead Supply Chain Technician is a 100% onsite role at the North Aurora distribution center. The position is a WMS knowledge expert responsible for proactively monitoring and resolving service gaps, supporting inbound and outbound operations, and improving service metrics and inventory accuracy. The role works with DC and sales teams, service leads and managers, the supply chain team, bakeries, and planning teams to support order fulfillment and service execution.

Requirements

High school diploma or equivalent (GED).
Strong analytical skills and ability to identify and resolve service gaps.
Excellent communication and collaboration skills.
Ability to work a flexible schedule aligned with operational needs.
Strong computer skills, such as Pivot Tables, XLookup, and Macros.
Well organized and able to manage multiple priorities.

Nice To Haves

One year of customer service experience in distribution center operations, supply chain, or logistics.
Previous experience using warehouse management systems (WMS).
Knowledge of Oracle systems.

Responsibilities

Navigate the warehouse management system during daily operations to gather and analyze data and provide order-fill solutions.
Review order fill at the SKU level for all customer types—Bulk, Pick to Route, and Pick to Store—after each wave.
Identify and close service gaps through re-runs, inbound execution, and other corrective actions before final dispatch.
Review order fill across unit, sleeve, and case picks, as well as full-basket metrics.
Communicate order-fill and on-time-delivery metrics and major service impacts to the DC team and sales for the service area.
Support WMS Systems Specialists by ensuring inbound and outbound schedules are executed and high-impact unloads and replenishments are prioritized.
Monitor scanning compliance by the DC loading team and identify gaps and associate-level performance issues.
Complete Oracle WMS system requirements to verify loads are marked as shipped and sales handhelds are accurately updated.
Assist with creating and updating training materials.
Back up the WMS Systems Specialist as needed.
Identify root causes of order-fill gaps, especially high-volume cuts, and develop action plans with service leads, service managers, and the supply chain team.
Review major claims issues for top-priority sales centers and partner with sales teams to address route-level gaps.
Analyze returned product transactions from LFSP (Multi-step) stores to ensure proper accountability and disposition.
Investigate daily scrap, determine root causes, and collaborate with bakeries, DC leaders, and planning teams to resolve issues.
Perform inventory counts and reconciliation processes.
Support inventory standard operating procedures to maintain and improve inventory accuracy.
Perform other duties as assigned.