Lead Supervisor Ridge on Sedona Resort, Sedona, AZ

MasterCorp•Sedona, AZ

6d•Onsite

About The Position

MasterCorp, Inc. is seeking a Lead Supervisor to join their team at The Ridge on Sedona Resort. This role focuses on training and certifying new housekeepers on MasterCorp's cleaning processes and mobile usage. The Lead Supervisor will assess performance, provide feedback, and ensure housekeepers meet productivity and cleanliness standards. As time permits, they will also assist with room inspections. This position is crucial for maintaining high standards of service and operational efficiency within the hospitality industry.

Requirements

Friendly, enthusiastic, and hard-working individuals.
Passionate about hospitality and committed to providing exceptional service.
Ensuring guests feel safe and cared for during their vacation.
Ability to train and certify new housekeepers on MasterCorp’s 7-steps and MasterMind Mobile usage.
Proficiency in using required training materials, assessing and providing feedback.
Ability to work with housekeepers on productivity and cleanliness metrics.
Ability to certify/recertify housekeepers.
Ability to inspect rooms as time permits.
Personal timeliness, prompt with all assignments and appointments.
Willing and able to assist resort guests and owners.
Knowledgeable of the resort.

Nice To Haves

Experience in a Lead Supervisor role within the hospitality industry.
Familiarity with MasterCorp's specific training programs and systems.

Responsibilities

Train staff, both existing and new associates, in MasterCorp’s 7-Steps to Clean process and MasterMind Mobile usage.
Assess and provide feedback to managers of housekeepers’ timeliness, dependability, and quality.
Coach housekeepers on productivity and cleanliness metrics.
Certify/Recertify housekeepers upon 7-Steps Certification.
Ensure processes are used and followed.
Act as a subject matter expert for 7-step certification and New Hire Onboarding.
Participate in quarterly Lead Supervisor calls.
Partner with Learning and Development to ensure correct onboarding of new hires.
Provide updates to site leaders on the New Hire status and “ability to do their job”.
Examine carpets, drapes and furniture for stains, damage or wear and report as necessary.
Assign duties to housekeeping personnel.
Inspect units and complete report cards.
Ensure kitchen inventory and supplies are placed as per resort and company procedures.
Assist in maintaining storage closets clean and organized.
Attend all training sessions and make practical application of training.
Ensure a sense of urgency exists within housekeeping staff so that units are turned on time.
Inspect 12 to 14 rooms per day (varies by site).
Utilize supplies and equipment efficiently and effectively.
Perform and /or assist in linen and supply inventories as requested.
Ensure 7 steps chemicals and tools are available and used efficiently.
Develop strong and beneficial working relationships with site associates.
Assist in solving guest complaints promptly.
Cultivate and develop strong, positive customer relations.
Willing and able to assist resort guests and owners.
Knowledgeable of the resort.