Lead Stylist / Assistant Manager

Drybar Shops•Wheaton, IL

7d•Onsite

About The Position

As a Lead Stylist, you are part of a small but powerful leadership team that keeps the shop running in top form. You are expected to incorporate an owner's mindset, champion the client experience and uphold Drybar standards at all times. You will lead by example in both performance and attitude, and support the Operating Partner in achieving sales, staffing, and service goals. Your role will also involve helping to maintain a fun, professional, and high-energy environment for both clients and team members.

Requirements

Commitment and dedication to customer service excellence.
Ability to relate to all kinds of people and resolve issues positively.
Strong peer relationships and problem-solving skills.
Excellent time management and task delegation.
Motivated, enthusiastic, and reliable.

Responsibilities

Lead the client experience from check-in to check-out, ensuring all Drybar standards are upheld.
Support stylists in delivering the ultimate Drybar Experience by coaching in the moment and modeling exceptional service.
Ensure that all company procedures, policies, and local regulations are followed.
Promote and uphold The Anatomy of a Blowout, ensuring consistency across all stylists.
Maintain awareness of shop promotions and merchandising.
May perform bartender duties as needed to support the shop.
Assist in book optimization.
Assist the Shop Educator in hosting and setting up recruiting events, including school demos and career fairs.
Support onboarding by helping new hires transition onto the floor.
Assist in facilitating advanced training sessions based on RYB comments, floor observations, and team needs.
Uphold all standards and procedures stated in the AOB (Anatomy of the Blowout).
Provide in-the-moment coaching to stylists to ensure hair quality and client satisfaction.
Observe and give feedback on performance, professionalism, and timing.
Encourage growth through ongoing education and feedback loops.
Support Shop Educator in training bartenders, stylists, and managers on product benefits and usage.
Ensure stylists educate clients on at-home care and product recommendations.
Assist in spearheading product launches and maintaining retail awareness.
Monitor RYB feedback and collaborate with the Shop Educator to apply coaching as needed.
Interact with clients regularly to gather firsthand feedback and ensure satisfaction.
Support positive resolution of client concerns in alignment with company values.
Support a positive and inclusive culture in the shop.
Delegate tasks to ensure smooth operations (breaks, cleaning, stocking, etc.).
Support stylists and bartenders on the floor with shampooing, finishing, and guest interaction when needed.
Lead by example.
Serve as acting supervisor when Shop Educator or Operating Partner is not present.
Maintain open communication with the Operating Partner and Shop Educator.
Assist with administrative tasks and reporting as assigned.
Disseminate information shared in Pipeline and maintain awareness of promotions and sales goals.
Help keep team morale positive and solution-focused.
When Shop Educator and Operating Partner are unavailable, supervise Bartenders and Stylists during assigned shifts.
Report concerns, safety issues, or policy violations promptly to leadership.