Lead Store Sales Associate

The Salvation Army USA Central Territory

5h•Onsite

About The Position

The Salvation Army is an international movement and part of the universal Christian Church. Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores help fund our Adult Rehabilitation Centers (ARCs) while offering affordable, sustainable shopping options to our local communities. Every purchase and donation helps change lives. We’re seeking a dedicated Lead Store Sales Associate to support our store management team in day-to-day retail operations. In this vital role, you’ll help ensure smooth store operations, exceptional customer service, and consistent sales performance—all while advancing The Salvation Army’s mission to serve those in need.

Requirements

High school diploma or GED required.
Previous retail or thrift store experience required.
Strong communication and customer service skills.
Proficiency with cash handling and register operations.
Basic computer skills (POS systems, payroll systems, Microsoft Office).
Ability to multitask in a fast-paced environment.
Reliable, punctual, and mission-driven attitude.
Valid Driver’s License and reliable transportation for bank runs.
Must be able to pass a Motor Vehicle Record (MVR) check.
Regularly required to stand, talk, and use hands for extended periods.
Frequently required to walk, reach, bend, and lift up to 25 lbs.
Occasionally required to kneel, climb, or balance.
Must have adequate vision and focus for retail work.

Nice To Haves

Leadership or keyholder experience preferred.

Responsibilities

Support management with product sales, acquisition, and merchandising.
Assist with store opening and closing procedures.
Handle banking tasks, including daily deposits and cash reconciliation.
Help achieve sales, production, and donation goals.
Manage product rotation and inventory flow to maintain a fresh sales floor.
Deliver outstanding customer service and promote a welcoming environment.
Resolve customer concerns courteously and professionally.
Maintain store cleanliness, organization, and visual appeal.
Arrange displays, signage, and layout according to company standards.
Identify opportunities to improve store presentation and efficiency.
Provide direction and support to team members in the absence of management.
Communicate effectively with the Store Manager regarding operations and staffing needs.
Reinforce company policies and procedures consistently.
Report any behavioral or performance concerns promptly.
Assist staff with basic register troubleshooting and daily problem-solving.

Benefits

Opportunity to make a meaningful difference in your community.
Supportive, mission-focused work culture.
On-the-job training and professional growth opportunities.
Comprehensive benefits package (for eligible employees).
Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield – multiple plan options with affordable premiums and low copays.
Prescription Coverage with Express Scripts – mail-order options for convenience and lower costs.
Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
Employer-Paid Basic Life Insurance and options to purchase additional voluntary life coverage for you and your dependents.
Short- and Long-Term Disability Insurance through Unum, including income-protection buy-up options.
Supplemental Aflac Plans (Accident, Critical Illness, and Hospital Indemnity) to help offset unexpected medical costs.
MetLife Pet Insurance available with preventive care options for your furry family members.
Employee Assistance Program (EAP) offering 24/7 confidential counseling, legal, and financial resources.
Paid Time Off (PTO) and Paid Holidays each year.
Retirement Savings Plan (403b) with employer match eligibility.
Opportunities for growth, training, and career development within one of the nation’s largest and most trusted nonprofits.