Lead Store Sales Associate

The Salvation Army USA Central Territory•Kansas City, MO

9d•Onsite

About The Position

The Salvation Army is seeking a Lead Store Sales Associate to support daily thrift store operations and assist store leadership. This is a keyholder-style role responsible for sales support, customer service, cash handling, and staff guidance in the absence of management. This position is ideal for candidates with retail leadership experience who are dependable, customer-focused, and mission-driven.

Requirements

High school diploma or GED required
Prior retail experience required (thrift or resale experience preferred)
Keyholder, lead, or supervisory experience preferred
Strong customer service and communication skills
Cash handling and register experience
Basic computer skills (POS systems, Microsoft Office, payroll systems)
Ability to multitask in a fast-paced retail environment
Reliable, punctual, and team-oriented
Valid Driver's License and reliable transportation (required for bank runs)
Ability to pass a Motor Vehicle Record (MVR) check
Ability to speak, write and understand English for effective communication
Proficient cash handling and accurate change-giving abilities
Strong customer service orientation
Regularly required to stand, use hands, handle, feel, hear, and talk
Frequently required to walk and reach with hands and arms
Occasionally required to climb, balance, stoop, kneel, or crouch
Must regularly lift and/or move up to 25 pounds
Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Responsibilities

Support management with daily sales, production, and donation goals
Assist with store opening and closing procedures
Complete banking duties, including cash handling, deposits, and reconciliation
Maintain proper product rotation and inventory flow
Ensure shelves, racks, and displays remain stocked, organized, and appealing
Deliver friendly, respectful, and professional customer service
Resolve customer concerns calmly and courteously
Maintain cleanliness, safety, and visual standards of the store
Assist with signage, displays, and merchandising standards
Identify opportunities to improve workflow and store presentation
Provide direction and support to employees when management is not present
Enforce company policies and procedures consistently
Communicate staffing needs and operational updates to the Store Manager
Assist team members with register issues and basic troubleshooting
Report performance or behavioral concerns as needed

Benefits

Meaningful work supporting your local community
Mission-driven and supportive team environment
On-the-job training and growth opportunities
Competitive benefits package for eligible employees
Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield
Prescription Coverage with Express Scripts
Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
Employer-Paid Basic Life Insurance and options to purchase additional voluntary life coverage
Short- and Long-Term Disability Insurance through Unum
Supplemental Aflac Plans (Accident, Critical Illness, and Hospital Indemnity)
MetLife Pet Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Paid Holidays
Retirement Savings Plan (403b) with employer match eligibility
Opportunities for growth, training, and career development