Lead, Store Initiatives and Continuous Improvement
About The Position
The Continuous Improvement Analytics Lead will drive and support key Store Operations initiatives that enhance the customer and associate experience in Stores while driving sales. This role combines strong analytical, technical, and project management skills to support data-driven decision making, operational improvements, and strategic priorities within Store Operations. By leveraging data, reporting, and emerging technologies, the Lead will deliver actionable insights that help improve operational effectiveness in Stores and drive measurable results. The Continuous Improvement Analytics Lead will partner cross-functionally with teams such as IT, Strategy, Finance, Loss Prevention, and others to identify opportunities, develop solutions, and support successful implementation. They will also develop into a subject matter expert in Ross’ labor model and support payroll quantification of merchandising initiatives, process improvements, and new technologies that will impact Stores.
Requirements
- Bachelor’s degree required (preferably in Finance, Analytics, Engineering, or related field).
- Strong candidates will have 7-10 years post college experience, preferably with a top-tier consulting firm or retailer.
- Experience in retail, operations, business analysis, and continuous improvement strongly preferred.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and presentation skills with the ability to influence cross-functional partners.
- Strong project management, organizational, and prioritization skills.
- Technical proficiency in data analysis, reporting, and business intelligence tools (Microsoft Power BI, Tableau, SQL, Python).
- Ability to drive process improvement, change management, and execution of initiatives.
- Experience with labor planning, labor standards, or payroll analytics preferred; MOST® labor standards experience strongly preferred.
- Experience with MasterCard Test & Learn preferred.
Responsibilities
- Lead the analysis, development, implementation, and measurement of operational improvement initiatives that enhance customer experience, associate experience, and business performance.
- Analyze complex operational, labor, payroll, and business data to identify trends, opportunities, and actionable insights that support decision-making.
- Develop and maintain reporting, dashboards, and visualizations using tools such as Power BI, Excel, Snowflake, and other analytics platforms.
- Serve as a subject matter expert on store labor and payroll models, supporting ongoing maintenance, optimization, and continuous improvement efforts.
- Partner with cross-functional teams, including Store Operations, Store Planning, Strategy, Finance, Loss Prevention, and IT, to identify opportunities and deliver scalable solutions.
- Collaborate with IT and business stakeholders to define requirements and support the development of reporting tools, systems, and user-facing solutions.
- Conduct financial and operational impact analyses, including ROI assessments, to evaluate opportunities and prioritize initiatives.
- Monitor industry trends, emerging technologies, and retail AI capabilities to identify opportunities for innovation and operational efficiencies.
- Develop decks, business cases, and written communications that effectively convey insights, recommendations, and project outcomes to leadership.
- Support change management and adoption efforts by developing training materials, process documentation, and job aids that promote consistent execution and sustainable results.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
