Lead Store Advisor, Century City Mall

On•Los Angeles, CA

6h•$30 - $33•Onsite

About The Position

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Requirements

3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
Deep understanding of service excellence and ability to analyze information to solve problems and handle planned changes effectively
Emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

Responsibilities

Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store
Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships
Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning