Lead, Stewardship & Donor Relations, Hennick Humber Hospital Foundation

Charity Search Group•Toronto, ON

23h•CA$92,029 - CA$109,747•Hybrid

About The Position

Reporting to the Director, Marketing & Communications, the Lead, Stewardship & Donor Relations provides strategic leadership for Hennick Humber Hospital Foundation's stewardship and donor relations program. This is an exceptional opportunity for a collaborative and strategic stewardship professional who is passionate about creating meaningful donor experiences and advancing a culture of philanthropy across the organization. Serving as the Foundation's stewardship expert, this role establishes and leads the Foundation's stewardship strategy, defines service standards and key performance indicators, and continually enhances the donor experience. Working collaboratively across Major Gifts, Annual Giving, Events, Marketing & Communications, Finance, and Hospital leadership, the Lead, Stewardship & Donor Relations ensures donors receive exceptional recognition, reporting, communications, and engagement throughout their philanthropic journey. This position combines strategic leadership with hands-on execution, overseeing donor acknowledgement programs, customized stewardship plans, impact reporting, recognition initiatives, donor experiences, naming opportunities, endowment reporting, and stewardship events. The successful candidate is highly organized, relationship-focused, and passionate about creating meaningful donor experiences that reflect the Foundation's commitment to excellence.

Requirements

7–10 years of progressive experience in fundraising, donor relations, stewardship, or philanthropy.
Demonstrated experience developing and leading donor stewardship programs.
Experience preparing donor reports, impact stories, and stewardship communications.
Experience working with donor databases, preferably Raiser's Edge NXT.
Strong understanding of fundraising best practices, donor recognition, and stewardship principles.
Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Experience using Raiser's Edge NXT or a comparable donor database.
Exceptional written and verbal communication skills.
Outstanding relationship-building and interpersonal skills with a donor-centred approach.
Proven ability to manage multiple high-priority projects simultaneously.
Strong attention to detail and exceptional organizational skills.
Demonstrated ability to build collaborative relationships across Foundation, Hospital, and community stakeholders.
Sound judgment, professionalism, discretion, and confidentiality.
A proactive, innovative mindset with a commitment to continuous improvement.

Nice To Haves

Experience in healthcare philanthropy is strongly preferred.
Knowledge of CRA charitable giving regulations is considered an asset.
Ability to leverage technology and AI to enhance stewardship processes and donor communications.

Responsibilities

Lead the development and implementation of a comprehensive Foundation-wide stewardship strategy aligned with fundraising priorities.
Establish standardized stewardship practices while delivering highly personalized donor experiences.
Develop stewardship plans for principal, major, annual, legacy, and endowment donors.
Evaluate and enhance the donor journey to improve donor satisfaction and retention.
Identify innovative stewardship opportunities that deepen donor engagement and inspire future giving.
Oversee all donor acknowledgement programs, ensuring timely, meaningful, and personalized recognition.
Develop customized stewardship communications, including thank-you letters, impact reports, donor updates, and recognition materials.
Manage donor recognition opportunities, including naming recognition, donor walls, digital recognition, and commemorative initiatives.
Ensure recognition activities align with donor intent, organizational policies, and gift agreements.
Maintain stewardship standards that reflect exceptional donor care.
Lead the development of customized impact reports that demonstrate the measurable outcomes of donor investments.
Partner with clinicians, physicians, researchers, and hospital leadership to gather meaningful stories, patient outcomes, and program updates.
Translate complex healthcare initiatives into compelling donor-centered communications.
Collaborate with Marketing & Communications to develop stewardship publications, newsletters, annual reports, and donor stories.
Ensure donors receive regular updates that illustrate the impact of their generosity.
Develop personalized engagement opportunities that strengthen donor relationships.
Coordinate donor visits, hospital tours, milestone celebrations, and recognition events.
Support stewardship activities for Foundation events and major fundraising initiatives.
Build strong relationships with donors, volunteers, physicians, hospital leaders, and Foundation staff.
Serve as the Foundation's primary stewardship resource.
Develop and maintain stewardship policies, procedures, and service standards.
Monitor stewardship schedules to ensure the timely completion of donor acknowledgements, reporting, and recognition commitments.
Maintain accurate donor records and stewardship tracking within Raiser's Edge NXT.
Ensure compliance with donor agreements, naming policies, and CRA fundraising standards.
Track stewardship activities and produce reports that measure stewardship effectiveness.
Evaluate stewardship best practices across healthcare philanthropy.
Develop metrics to measure donor engagement, retention, and stewardship effectiveness.
Recommend improvements that enhance operational efficiency and the donor experience.
Identify opportunities to leverage technology and AI to improve stewardship processes and donor communications.
Continuously seek innovative approaches that elevate the Foundation's stewardship program.
Collaborate across Philanthropy, Major Gifts, Annual Giving, Marketing & Communications, Events, Finance, and Hospital departments.
Support fundraising strategies through coordinated donor engagement activities.
Partner with Finance to ensure accurate gift reporting and donor fund balances.
Collaborate with Marketing & Communications to ensure consistent messaging and donor communications.
Perform other related duties as assigned.