Lead Steward

Compass Group•Evanston, IL

10d•$26 - $28•Onsite

About The Position

Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. This role assists shift supervisors and department directors in the day-to-day function of the department. The Lead Steward maintains a high level of quality in all aspects of department duties by training, supporting, supervising, and interacting with department team members. They ensure that all schedules are assigned and completed daily and set a positive example for the department through professional interactions with team members, customers, patients, and families. This position also actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all, contributing to team efforts and showing good customer interactions and professionalism.

Requirements

Assist shift supervisors and department directors in the day to day function of the department.
Maintain high level of quality in all aspects of the department duties, by training, supporting supervising and interacting with department team members.
Ensure that all schedules are assigned and completed daily.
Set a positive example for department through professional interactions with team members, customers, patient and families.
Perform other duties as assigned by supervisor or director.
Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.
Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.

Responsibilities

Delivers quality customer service to customers by providing one on one attention to the detail.
Provide assignments and assistance to team members.
Demonstrate proper use of personal protective equipment in all aspects of job performance.
Relieve shift supervisor in times of absence.
Adjust or cover schedules as needed during times of short staffing.
Ensure that team member maintain set standards by conducting quality assurance surveys.
Monitor and report any equipment issues or shortages.
Conduct customer and patient surveys.
Interact with patients/customers in an appropriate manner in relation to age based competencies.
Perform other duties as assigned by supervisor or director.
Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.
Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.