Lead SRE Engineer

Relativity•Illinois, IL

2d•$150,000 - $224,000•Hybrid

About The Position

Lead Site Reliability Engineer (SRE) is responsible for driving customer confidence by assuring the quality of Relativity’s current and future software products and to contribute to a motivating environment that empowers teams and individuals to engineer performant and reliable software through SRE best practices and principles. At it’s core the Lead Site Reliability Engineer is responsible for the system availability and the reliability of key platform services and applications, with central focus on cross-service reliability of RelativityOne.

Requirements

Documentations
Innovation
Leadership
Problem Solving
Process Improvements
Project Management
Quality Assurance (QA)
Risk Management
Technical Knowledge
Troubleshooting
Very good knowledge of English (spoken & written).
Excellent problem-solving and communication skills.
Excellent analytical skills.
Meticulous attention to detail.
An eagerness to learn, explore, and introduce new technologies.
Ability to work independently and efficiently under pressure, drive projects to completion and meet deadlines.
Ability to work in a fast-paced and dynamic environment.
Ability to work as a team player in a cross-functional team to develop practical solutions and ensure positive user experiences.
Strong problem-solving and decision-making skills.
Willingness to take ownership and drive topics end-to-end.
Personal initiative, commitment, perseverance, and resilience.
Well-developed communication and teamwork skills.
An innovative approach and a well-founded way of working.
Aspiration for DevOps principles and SRE engineering excellence
Drive to empower your colleagues.

Nice To Haves

7+ years of experience in Site Reliability Engineering or DevOps.
Experience with other tools such as SQL and NoSQL databases and orchestration services.
Experience in dealing with MS Azure (AS-900, AS-104, PowerShell).
Good knowledge of a software architecture and design patterns (Kubernetes).
Experience in a system monitoring and alerting.
Experience in using JIRA, New Relic, Jenkins, Tableau.
Experience with Relativity Server or RelativityOne software product (RCA Preferred)
Good knowledge of agile methodologies and a rapid development cycle.
Experience with DevOps practices, including CI/CD.

Responsibilities

Proactively monitoring and actioning found items related to baseline performance and reliability of RelativityOne’s core cloud product.
Providing feedback to Engineering teams regarding areas of the software that require increased reliability monitoring and alerting when gaps are identified.
Plan and Coordinate mid-size software projects that provide SRE enhanced tools and systems to improve SRE operational challenges.
Develop software and tools with mastery of Agile software development best practices.
Exhibit technical leadership through system design and implementation, in order to minimize assessed risk.
Lead and organize team members through onboarding and coaching activities.
Work with SRE leadership in order to identify skills and training opportunities for other SRE team members
Represent SRE team goals and progress on key results, through engagement with key stakeholders within engineering, service delivery, and product verticals.
Coordinates with product management, management, and team members on projects
Lead customer consultation engagement processes related to large and complex workspace challenges and workflows that help drive the way we scale and monitor within RelativityOne’s core products.
Support Client Services by offering expertise to customers on performance related incidents and requests, including internal SRE escalations for our most complex customer challenges.
Support Problem and Incident Managers by providing information regarding trends of recurring issues within the application and cloud infrastructure.
Planning, developing, and delivering tools and systems to improve SRE operational challenges through Agile software development best practices.
Takes Technical leadership and coaching of SRE Team members.
Lead the team in application of a blameless postmortem culture; responsible for any post-incident actions that involve the development or optimization of any part of the software development lifecycle or the incident lifecycle.
Proactively Identify areas for improvement, lead post-incident reviews, and driving initiatives to enhance system reliability, performance, and operational efficiency.
Documenting the team knowledge, continuously improving processes and infrastructure to enhance platform reliability and performance.
Active participation in the recruitment and onboarding process of new team members.
Performing additional duties as assigned.