Lead Specialty Pharmacy Technician - VIVOHealth

Northwell Health

About The Position

This role involves leading and guiding Specialty Pharmacy Technicians while also performing all the duties of a Specialty Pharmacy Technician. The position requires initiating patient intake, maintaining patient records, providing customer service, communicating with patients and healthcare providers, navigating insurance plans, and assisting pharmacists in medication preparation. It also involves compliance with FDA mandates, specialty accrediting body standards, and managing inventory. The role is considered essential under the Americans with Disabilities Act.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
Current license as a Registered Pharmacy Technician in New York State, required as of 4/25/21.
Current Pharmacy Technician Certification required, plus specialized certifications as needed.
5-7 years of relevant experience, required.

Responsibilities

Leads and guides Specialty Pharmacy Technicians in the performance of duties.
Participates in orientation and ongoing training of staff.
Handles and/or acts as a resource for difficult or complex related issues.
Assists management in staff scheduling, prioritizing and assigning work based on workflow fluctuations.
Performs all functions of a Specialty Pharmacy Technician.
Initiates the patient intake process.
Creates, updates, and maintains patient records (demographics, allergies, medication history, and insurance information) in pharmacy software system while utilizing the Health System's electronic medical record platforms.
Provides patient-centric customer service in-person, over the phone, and through written communication.
Communicates with patients and healthcare providers to facilitate filling prescriptions, resolve patient-specific issues, and coordinate medication deliveries, as needed.
Defers escalations and clinical questions regarding prescriptions, drug information, and/or health matters to licensed Pharmacist.
Navigates insurance plans and bills appropriate third-party payors.
Utilizes knowledge of overrides, codes and manual billing.
Addresses and resolves payor rejections.
Operates point-of-sale cash register system according to policies and procedures while ensuring positive customer experience.
Assists licensed Pharmacist in the non-clinical (non-judgmental) aspects of preparing medications by accurately filling, packing, labeling, and stocking medications according to established policies and procedures.
Complies with Food and Drug Administration (FDA) mandates and self-imposed manufacturer restrictions on particular drugs, as applicable including Risk Evaluation and Mitigation Strategy (REMS) programs and manufacturer limited distribution drug requirements.
Maintains current knowledge of, and complies with, standards of specialty accrediting bodies (e.g., URAC, ACHC), and annual specialty competencies related to specialty disease state management.
Package patient orders and coordinates with couriers to facilitate delivery of prescriptions in a timely manner.
Assists licensed Pharmacist in maintaining related records and reports.
Assists with managing inventory by monitoring required areas for outdated medications and stock levels.
Ensures inventory is rotated and stored appropriately.
Performs related duties as required.