Lead Specialist

Big Ass Fans•Lexington, KY

19h•Onsite

About The Position

As a Big Ass Fans Lead Specialist, you will play a key role in managing incoming leads and providing essential sales support to our team. You’ll engage prospects effectively, demonstrating strong communication skills to help drive new sales opportunities and revenue growth. This position is designed to serve as a launchpad, building your sales expertise and preparing you for the next step in your sales career!

Requirements

BA or BS degree or equivalent experience
Previous sales or sales support experience is a plus
Familiarity with cloud‑based CRM systems (Salesforce preferred)
Ability and desire to work effectively in a team environment
Ability to achieve or exceed daily performance metrics for the role
Excellent communication skills
Self‑motivated, driven, and success‑oriented mindset
Strong organizational and time‑management skills
Proficiency with Google Workspace tools (Sheets, Docs, Slides)

Responsibilities

Engage leads promptly through timely phone and email outreach to establish initial contact and determine interest.
Handle inbound calls, assess customer needs, and recommend the appropriate next steps or solutions.
Document detailed customer information—including project type, product goals, and call outcomes—accurately within the CRM system.
Maintain clean and accurate records by identifying and resolving data inconsistencies and updating customer information according to standard data-entry procedures.
Develop a strong understanding of product offerings and clearly communicate features and benefits to prospective residential customers.
Build market awareness by learning customer profiles, industry trends, and sales channels to better support potential customers.
Support the sales team by completing additional sales-related tasks as assigned by management.