Lead Spa Attendant- Female (Full Time) (37141)

Agua Caliente Casinos•Palm Springs, CA

9d•Onsite

About The Position

Assist with the maintaining and directing of the pool, spa and locker facility teams. Supports guest and team communication for smooth operations by ensuring guests are being taken care of and team is working together.

Requirements

High School Diploma or GED
2 years Spa customer and operations experience preferred.
Good communications skills and must be computer literate.
Must be able to communicate in English
Must be able to obtain a Riverside County Health Department card within one week of employment.
Must be able to complete and show proof of Responsible Alcoholic Beverage Certificate through Department of Alcoholic Beverage Control within 60 days of employment.

Responsibilities

Ensures excellent service by maintaining the Forbes 5 star and Ace service standards are being performed by staff.
Greet all guests in a warm and friendly manner as they enter the spa.
Be knowledgeable in spa wellness amenities and equipment.
Support team with directives to maintain stations and duties.
Keep areas stocked and refreshed.
Support management in operations of spa and pool.
Educate guests on amenities, circuits and equipment.
Assist pool team and spa attendant team.
Ensure inventory levels are maintained.
Ensure team is restocking through daily tasks for the opening and closing teams.
Maintain training on all equipment and keep certifications monitored.
Keep staff on track with duties while listening and addressing concerns.
Perform on boarding and ongoing training for equipment, general operation of duties and implementations.
Monitor schedules of guests and team.
Must adhere to all Tribal Ordinance, regulations and the ACRM and ACPS Systems of internal controls and standard operating procedures.